General RV Center

Reviews

• AA

  aclayttu

  Dec 23, 2025
  1.0
  Brought my Keystone Sprinter in for black tank repair, furnace repair, and roof work. My RV sat there for almost 5 weeks with the only updates I got were from me pestering them about what was going on. My final bill rang out nearly 5000 dollars which wouldn’t be an issue if they fixed everything. My roof was the only repair that was passable, my galley sink still leaks after being told there were none. My furnace was tested and I was told it worked fine. It never started for me when I got it back. They told me to hire a mobile repair guy to come fix it as mobile techs isn’t something they have. I was told if it was determined it was their fault they’d refund the cost of the fix. My repairman said they never even opened the furnace, the dust was still on it. I was recommended to come here and I will forever warn everyone to stay away from General RV. I’ve never been more dissatisfied with a service. I now have a new furnace, repaired my own galley leak, and haven’t heard a word from them and good riddance at this point.
• SW

  Samuel Walton

  Dec 3, 2025
  5.0
  While traveling through Michigan we had a lighting problem and needed help. Nearby we found General RV in Birch Run Michigan. Our first contact upon entering the Service Department was Alissa Kroll, Service Advisor. She was pleasant and professional and listened to my description of the issue. I explained we were from out of town and on the first leg of our road trip. She immediately got us entered into the service database and explained the troubleshooting steps and billing process to minimize any surprises later. She introduced us to Dennis Pisha PDI Foreman, Matt Helm Lane Foreman and Brandon Schopper PDI Tech. They were all very helpful, professional and displayed an actual interest in helping a customer. This to us was especially noteworthy since we were clearly at their mercy being from out of town with no real way to continue our trip without assistance. We were kept informed throughout the repair process. The team carefully troubleshot the lighting system quickly replacing the bad electrical connector on our tow bar. We were back on the road in just a couple of hours. While we were there we even managed to do some business with the Parts Department. Lori Tripple helped us purchase a replacement electrical umbilical cord and a Blue Ox rock guard for our tow rig. We wanted to take a moment and thank the General RV of Birch Run team for taking care of us in our time of need and a special”Thanks” to Alissa, Dennis, Brandon, Matt and Lori for going the extra distance for a couple of strangers who straggled in with a broken RV.
• KF

  Karlene Falker

  Nov 26, 2025
  1.0
  We will never go to any General RV again. Our sales person Alyssa was great but neglected to tell us many things were missing. So when we picked it up, and were so excited; all of a sudden many parts had to be purchased. Then they drilled a hole in the top instead of using rivets, which is a real problem with an Airstream... and cut the camera off instead of Gary and Dylan explaining we could purchase a new monitor which we learned about later. We feel ripped off as they are supposed to be “professionals” and help us do the best for our rv. We would have paid them to order the parts we needed to replace, and would have felt better taken care of. The worst though was the pressure to buy their insurance, although we already had it insured with our agent. Then the “bed bug and mold” pressure came. They made us feel like we bought a dump and took every bit of fun and excitement away. It was horrible!
• PF

  Paula F

  Nov 24, 2025
  5.0
  Very good except extremely wonderful experience David Huber ran through the details of our new RV very thorough very pleasant and very knowledgeable I would recommend General RV Center in Birch Run to everyone I know.
• TB

  Tom Brown

  Nov 19, 2025
  5.0
  Installation of previously ordered Kitchen faucet, and missing screw covers were completed correctly and on time. Thank you to Steve Schindler, Lead Service Advisor, for checking that repairs were completed correctly. Birch Run location

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