Business Details
About
Oil Change Service Station
Location
Performance Plus Quick Oil Change
115 S State St, Big Rapids, MI
49307-1745, United States
Hours
Reviews
4.2
240 reviews
5 stars
163
4 stars
30
3 stars
11
2 stars
10
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional service from staff, highlighting their helpfulness and politeness.
Speed of Service
Numerous reviews noted the quick turnaround for oil changes, with many customers appreciating the efficiency of the service.
Mixed Experiences
While many had positive experiences, some customers reported issues with service quality, including mistakes made during oil changes and upselling practices.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, feeling that they were charged more than expected or for services they did not request.
Employee Behavior
A few reviews mentioned negative interactions with staff, including rudeness and unprofessional behavior, which impacted their overall experience.
- DJDel Putnam JrNov 12, 20255.0Excellent service. Knowledgeable staff. Very professional and courteous.
- AAAmy AlexanderNov 3, 20255.0Best oil change I've gotten, friendliest, knowledgeable staff. I generally use the Cadillac location out of convenience, but now that I've had the service from this location, I will definitely be coming here instead! Thank you Ashlinne and Joey!
- AAAnthony AronoviciOct 25, 20255.0I have been coming here for 3 years. I sometimes go to other shops when is convenient, but I always make an effort to come here. It's been about two oil changes since I've been here, and today I went and saw employees I've never recognized before. And you know what happens with that, you wonder if it's going to be the same, and I'll tell you what, whoever is the manager of this place really knows how to train their employees to be very nice and super awesome. They get my oil change done quick, they don't pester me with too many upsells, they're nice, professional, and silly. The employees have had in the past, and the employees they have now have always been great, and so as their service.
- PMPenny McdonaldOct 24, 20255.0Quick in and out. Sat in the truck while they did it. They topped off my fluids, checked tires and I got new wiper blades
- DPDomenic PutansuOct 24, 20255.0This is a great place to get you're oil changed. We have an account here with our business. They are very professional and respectful. The workers and management are very polite. I highly recommend them
Frequently Asked Questions About Performance Plus Quick Oil Change
Do I need to make an appointment to get an oil change or any other service?
No. We are a first come, first serve, stay-in-your-car oil change & preventative maintenance service provider.
What comes with a full-service oil change?
We include the following with each oil change we offer:
Up to 5 quarts of premium motor oil
A new oil filter
Reset Oil Life Monitoring System
Complete chassis lubrication
Adjust tire pressure
Inspect wiper blades
Inspect lights and blinkers
Inspect engine air filter
Inspect Check cabin air filter
Inspect and add washer solvent
Inspect transmission fluid condition and level (add if necessary)
Inspect coolant/antifreeze condition and level (add if necessary)
Inspect power steering fluid condition and level (add if necessary)
Check front differential fluid condition and level (by request)
Check rear differential fluid condition and level (by request)
Check transfer case fluid condition and level (by request)
Inspect fuel filter
Inspect belt(s)
Do I need to make an appointment for an oil change or other services?
No, Performance Plus Quick Oil Change operates on a first come, first serve basis with stay-in-your-car service, so no appointment is needed.
What is included in a full-service oil change at Performance Plus?
A full-service oil change includes up to 5 quarts of premium motor oil, new oil filter, system resets, chassis lubrication, tire pressure adjustment, and multiple inspections including wiper blades, lights, air filters, fluids, belts, and fuel filter.
What brands of motor oil and products are used at Performance Plus Quick Oil Change?
Performance Plus uses quality brands including Quaker State, Pennzoil, True Brand, RainX, and Purolator.
What are the store hours for Performance Plus Quick Oil Change?
The store is open Monday through Friday from 8:00 AM to 7:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays.
What payment methods does Performance Plus Quick Oil Change accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Performance Plus Quick Oil Change have restroom facilities and welcome all customers?
Yes, the location has a unisex restroom and is LGBTQ welcoming.
What nearby places can I visit before or after getting service at Performance Plus Quick Oil Change?
Nearby you can visit the Mecosta County Convention & Visitors Bureau for local travel info, Hungry Howie's Pizza for a meal, or Ferris State University College of Business.
Is there a place to get your hair or nails done close to Performance Plus Quick Oil Change?
Yes, E & M Hair, a hair stylist and nail salon, is located nearby for your beauty and spa needs.
Are there other automotive services or car dealerships near Performance Plus Quick Oil Change?
Yes, Marvel Automotive, a car dealer and automotive parts store, is located nearby for additional automotive needs.
How can nearby transit or location landmarks help customers find Performance Plus Quick Oil Change?
Located at 115 S State St in Big Rapids, near landmarks like Ferris State University College of Business and Hungry Howie's Pizza, the shop is easy to find and close to community services and dining options.