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AutoZone Auto Parts

4.2
(362 reviews)

Business Details

1681 Hwy M-139, Benton Harbor, MI
49022, United States
(269) 925-2288
https://www.autozone.com/locations/mi/benton-harbor/1681-hwy-m-139.html

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Hwy M-139 in Benton Harbor, MI is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Benton Harbor, MI or call us at (269) 925-2288.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
1681 Hwy M-139, Benton Harbor, MI
49022, United States

Hours

Reviews

4.2
362 reviews
5 stars
211
4 stars
68
3 stars
46
2 stars
6
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and friendliness, others were criticized for rudeness and lack of professionalism.

Product Availability

Customers frequently noted that the store often lacks the parts they need in stock, leading to frustration.

Staff Knowledge

There are concerns about the staff's knowledge and expertise, with some customers feeling that employees were not adequately trained to assist with their inquiries.

Overall Experience

While many customers reported positive experiences with specific employees, there were also numerous complaints about poor service and management issues.
  • JM
    Janelly Martinez
    Dec 12, 2025
    1.0
    I usually have great customer experience here, however tonight was a different story. Lex was rude and got an attitude because i wanted to purchase new headlights and asked if anyone could help. She kept insisting that I didn’t need new lights.She got more mad when I told her I didn’t wanna leave my hood open out there alone. I’m sorry but I know my car and I know when something isn’t right. If i want to purchase new lights, let me purchase them without an attitude and rude customer service. She had the audacity to go back inside and make it well known to her coworker, acting like a high school bully.
  • EP
    Eric Patten
    Dec 8, 2025
    4.0
    3.5 but I will round it up to 4. Service is friendly and Auto Zone has a lot to offer. This location often does not have what I need in stock and it would be nice if they invested in their business to have a pro at the desk in the evenings (something you will find at O'Reilly, Advance, Napa, et cetera). Auto Zone is #3 on our list overall but at the bottom in the expertise category. No disrespect intended, just constructive critique on training. CS is capable and friendly, but the difference vs competition in expertise and on-hand part supply is astonishing at times.
  • BA
    Barb Anderson
    Nov 17, 2025
    5.0
    I was at this location over the weekend and I can’t say enough about my experience with the employee named Shawn. He went above and beyond to help me when both of my headlights went out with an hour of each other. He also ran a diagnostic check because my check engine light was on (this happens on occasion). Turns out it was just a moisture leak from a broken gas cap. Shawn was knowledgeable and extremely pleasant. He explained the issue and promptly helped me on my way!!
  • JJ
    Jeremiah
    Sep 26, 2025
    5.0
    Reset a code free of charge.

Brand Certified Facts from AutoZone Auto Parts

This information is certified by AutoZone Auto Parts and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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