Business Details
About
Car DealerChrysler DealerJeep DealerDodge DealerTruck DealerUsed Car DealerAuto Repair ShopUsed Truck DealerCar Finance and Loan Company
Thelen Chrysler Dodge Jeep Ram is the premier auto dealership in Bay City, Michigan. A part of the Great Lakes Bay Region's Thelen Automotive Group since 1977, Thelen CDJR sells new and used vehicles and offers top-notch auto financing, service, parts, and accessories. In the market for a new car, van, truck, or SUV? We're home to an incredible selection of vehicles, like the Chrysler Pacifica, Ram 1500, Jeep Wrangler, and Dodge Charger. Along with competitive and affordable auto financing options like low-rate auto loans, incentives, dealership specials, and lease offers, we also have a state-of-the-art service center onsite to provide expert auto maintenance, repair, and parts replacements. Visit Thelen CDJR today for all your auto needs!
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
1,234 reviews
5 stars
993
4 stars
90
3 stars
35
2 stars
21
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional service from staff, highlighting their helpfulness and willingness to assist.
Sales Experience
Customers appreciated the attentive and non-pressuring sales approach, with several mentioning positive experiences with specific sales representatives.
Service Efficiency
The service department received positive feedback for quick turnaround times and efficient handling of repairs and maintenance.
Communication Issues
Some customers reported poor communication regarding service updates and appointment scheduling, leading to frustration.
Mixed Repair Experiences
While many praised the quality of repairs, a few customers expressed dissatisfaction with the cost and effectiveness of service.
- MSMelissa StarkeNov 1, 20255.0Everett was great to work with! He helped us find the vehicle that was perfect for us. He took the time to make sure we didn't miss any of the several features on the vehicle! It has so many features, we really appreciated that! He also gave us a follow-up phone call the next day to see if we had any more questions! It was great working Everett at Thelen!
- RNRyan NorthOct 30, 20255.0Thank you Matt Cowell from Thelen auto group. He made the experience of buying a used car so smooth and easy. He took the time to listen to what my needs were and didn’t try to sell me something I didn’t want or need. He took the time to listen and didn’t make me feel rushed to make a decision. He explained all my options in detail and actually steered me to a truck that was lower priced than the one I had been looking at as it truly meet my needs. I will absolutely be going back to see Matt for future purchases and will definitely use thelen again for my automotive needs.
- JBJim BoyleOct 13, 20255.0Everette and the entire staff was helpful and professional in my vehicle purchase. I would recommend Thelen Auto Group to anyone in the market for a vehicle.
- TGTom GlazierJul 29, 20251.0I took my gladiator in for service with an extended warranty contract. I was called promptly to approve tare down as it was an internal engine issue. My service writer Josh did not mention the extended warranty any of the times I interacted with him. He just wanted approval to repair the issue for $3,600. I declined repairs after he said it was not covered. I asked to stop repairs with it disassembled and put the jeep outside as I would pick it up after hours. I was charged &180 for gaskets that I never recieved and the key was not in the jeep as I asked when I discussed having it parked outside. I had to go back home that night to get my other key and it took me almost 2 weeks to get my other key back since I didn't have the time to go during their hours of operation. I called the service manager about my issues and left a message. No return call and it's been 3 weeks since I was there. I will never return to that dealer and I encourage others to stay away also
- JJjeff jacobsJul 24, 20255.0Service department reps were amazing. Thanks for your help.
Frequently Asked Questions About Thelen Chrysler Dodge Jeep Ram
Where is Thelen Chrysler Dodge Jeep Ram located?
Thelen Chrysler Dodge Jeep Ram is located at 4191 N Euclid Ave, Bay City, MI 48706.
What are the business hours of Thelen Chrysler Dodge Jeep Ram?
Thelen Chrysler Dodge Jeep Ram is open Monday from 8:30 AM to 8:00 PM, Tuesday to Friday from 8:30 AM to 6:00 PM, and Saturday from 9:00 AM to 3:00 PM. It is closed on Sundays.
What types of vehicles are available at Thelen Chrysler Dodge Jeep Ram?
The dealership offers a wide selection of new and used vehicles including Chrysler Pacifica, Ram 1500, Jeep Wrangler, and Dodge Charger models.
Does Thelen Chrysler Dodge Jeep Ram offer auto financing options?
Yes, they provide competitive and affordable auto financing options such as low-rate auto loans, incentives, dealership specials, and lease offers.
What automotive services does Thelen Chrysler Dodge Jeep Ram provide?
They offer expert auto maintenance, repair, oil changes, and parts replacements through their state-of-the-art onsite service center.
What payment methods are accepted at Thelen Chrysler Dodge Jeep Ram?
The dealership accepts credit cards, debit cards, mobile NFC payments, and paychecks.
Is an appointment required for service at Thelen Chrysler Dodge Jeep Ram?
No, appointments are not required for service visits at Thelen Chrysler Dodge Jeep Ram.
What nearby dealerships can customers also visit for automotive needs?
Nearby automotive dealers include The Weal Deal, Thelen Kia, Alex the Kilted Car Viking, and Thelen Auto Group, which offer various car, truck, and automotive parts services.
Are there nearby medical centers that customers can visit in Bay City?
Yes, customers can find multiple medical centers nearby such as West Side Medical Mall, Bay Regional Medical Center, and McLaren Bay Neurology for health-related needs.
What healthcare specialists are located near Thelen Chrysler Dodge Jeep Ram?
Nearby healthcare specialists include neurologists like Sunil Manjila, MD, infectious disease specialists such as Dr. Darrell Stuart, and ear, nose, and throat doctors like Baker Ear Nose and Throat Associates.