National Car Rental - Ann Arbor Municipal Airport (ARB)

Reviews

• TM

  TJ Marcum

  Mar 26, 2026
  5.0
  TJ, Kayla and the entire Ann Arbor team delivered championship service exceeding all reasonable standards for creating a memorable first class experience. Thanks everyone
• RH

  Ryan Hagy

  Mar 24, 2026
  1.0
  This branch does not honor reservations and their staff is clueless. Drive 15 min and go to the DTW branch instead. Update: Already did that Kim - didn’t help my experience or opinion of your branch. They never followed up with anything they said they would do. No call back, no alternate location provided. Easy stuff that you all just couldn’t even do.
• MG

  Marisela Garcia

  Mar 23, 2026
  1.0
  Extremely disappointing experience with National Car Rental at the Ann Arbor Municipal Airport rental location. Upon arriving to pick up my reserved vehicle, I was informed that no cars were available. An employee identified as Liam Di Pietro assured me that a vehicle would be delivered to my home prior to my trip. However, approximately 30 minutes before the scheduled delivery, I was contacted and told that only large vehicles were available. This was not acceptable, as I had specifically reserved a smaller vehicle due to fuel cost considerations for a long-distance trip. Mr. Di Pietro then proceeded to cancel my reservation without my consent, stating that “it wasn’t going to work out” and implying that the company could choose whom they do business with at their discretion. When I requested to speak with a manager, he refused to transfer the call, declined to provide his name, and abruptly ended the conversation. When I called back to escalate the matter, I was told not to call again or the police would be contacted. This response was both alarming and entirely unprofessional. Additionally, although it was apparent that a manager was present, they refused to come to the phone and did not identify themselves, instead instructing the employee not to provide their name. Overall, the level of service I received was unacceptable. The lack of professionalism, accountability, and basic customer service warrants serious attention.
• KH

  Kenneth Hood

  Mar 17, 2026
  5.0
  Best rental experience in the country. Coming from a customer of over 30 years.
• JE

  Jeremy Storr El

  Feb 2, 2026
  5.0
  This is a small location with a full staff of intelligent people. TJ took care of me professionally and quickly. Thanks everyone for your support.

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