Business Details
About
Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts Store
Do you have glass damage? For windshield repair and replacement in the Ann Arbor area, turn to Safelite AutoGlass . Those in central Ann Arbor or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 3451 Washtenaw Ave, Safelite AutoGlass Ann Arbor repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
468 reviews
5 stars
352
4 stars
33
3 stars4
2 stars
15
1 star
64
What are people saying?
AI-generated from recent customer reviews
Service Quality
While many customers praised the technicians for being friendly, professional, and efficient, there were notable complaints about inconsistent quality of repairs, with some stating that the work did not meet expectations.
Scheduling and Communication
Customers appreciated the ease of scheduling appointments online and the proactive communication from technicians regarding arrival times and service updates.
Customer Service
Feedback highlighted excellent customer service experiences, though there were isolated incidents of rude interactions that negatively impacted some customers' perceptions.
Convenience
The mobile service aspect was frequently mentioned as a major convenience, allowing repairs to be done at customers' homes or workplaces.
Pricing Issues
Some customers reported confusion or dissatisfaction regarding pricing, particularly related to insurance claims and unexpected charges.
- LSLauretta Spangler2 days ago5.0I’m very happy with the service I received. The man that worked with my car was very nice and knowledgeable
- KGK. Anthony Glinke5 days ago4.0My technician (Sourideth) was outstanding!!! He showed up on time and immediately got to work. He replaced and recalibrated my front windshield back to factory specs and replaced my wipers. He was great, but there were problems with the overall transaction unrelated to this excellent tech who I would give (6) stars!!! Safelite has absolutely impenetrable AI customer service. If you call the local number here in Ann Arbor, you get put into a phone loop with a polite computer voice that never reaches an actual human being, and never resolves your problem. It sucks so much!!! I feel like no one from Safelite has tried to actually use this system as an outside first time customer with limited understanding. The choice options are many but they always repeated over and over. What a waste of time and energy!! So in summary - Great job to technician (Sourideth) - 6 Stars to you! AI customer Service - (1) star. You can do better!
- HHHNov 17, 20251.0Do Not take your Tesla to this location. The windshield was replaced perfectly, but after the windshield replacement I was no longer able to precondition the car or set the temperature in the car, took the car back, and they found that they did not reconnect the sensors. After still having issues I had to take the car back there a 3rd time, they were unable to resolve the issue with the car, I should have known better when the employees are telling people that they have "issues" with Tesla.
- CHChris HallNov 14, 20255.0Douglas did a great job, our car gave him some challenges but he patiently worked on it and did a perfect job even though it was well into the evening. Give that man a raise!
- MMMichael MCGOV53Nov 13, 20254.0SAFELITE IS A WONDERFUL COMPANY. THE FACT THAT THEY WILL COME TO YOU....IS SO CONVENIENT! THEY WERE ON TIME AND TOOK CARE OF MY PROBLEM. THE ONLY NEGATIVE FEELINGS I HAVE IS.....THIS IS THE SECOND WINDSHIELD THAT THEY HAVE "REPLACED" FOR ME. IN BOTH CASES, THEY WANTED TO KNOW HOW BIG THE CHIP WAS.....AND IN BOTH CASES THE CHIPS WERE NO BIGGER THEN A DIME.....AND IN BOTH CASES THEY SAID I NEEDED TO "REPLACE" THE WINDSHIELD. I JUST WONDER.....DO THEY EVER REPAIR THEM??
Frequently Asked Questions About Safelite AutoGlass
Where is Safelite AutoGlass located in Ann Arbor?
Safelite AutoGlass is located at 3451 Washtenaw Ave, Ann Arbor, MI 48104.
What are the business hours for Safelite AutoGlass in Ann Arbor?
Safelite AutoGlass is open Monday through Saturday from 8:00 AM to 5:00 PM and closed on Sundays.
What types of auto glass services does Safelite AutoGlass offer?
They offer windshield repair and replacement, chip and crack repairs, advanced safety system recalibration, power window repair, and more.
Does Safelite AutoGlass in Ann Arbor offer mobile service?
Yes, customers can access convenient auto glass repair and replacement from either in-shop or mobile service.
Is insurance accepted for auto glass services at Safelite AutoGlass?
Yes, Safelite AutoGlass in Ann Arbor accepts insurance and handles paperwork and processing.
What languages are spoken at Safelite AutoGlass in Ann Arbor?
Staff at Safelite AutoGlass speak English and Spanish.
What payment options are accepted at Safelite AutoGlass?
Safelite AutoGlass accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Are online estimates available for Safelite AutoGlass services?
Yes, online estimates are offered for services at Safelite AutoGlass.
What nearby places can I visit after getting my auto glass repaired at Safelite?
You can visit Paesano Restaurant & Wine Bar for Italian cuisine, Borders Books & Music for books and media, or Discount Tire for tire services nearby.
How can nearby automotive shops like Discount Tire and Belle Tire be helpful when visiting Safelite AutoGlass?
Discount Tire and Belle Tire offer tire and wheel services nearby, which is convenient if you need additional auto maintenance while getting your glass repaired.
Are there any nearby places where I can shop or grab food while at Safelite AutoGlass?
Yes, nearby options include Patel Brothers supermarket, Honey Baked Ham delicatessen, Jimmy John's sandwich shop, and several retail stores like Snipes USA and Ulta Beauty.