Business Details
About
Auto Repair Shop
Grants Auto Repair provides auto repair services, car maintenance services, exhaust services, tire services, collision and frame services, and 24/7 towing services in Ann Arbor, MI, and surrounding areas.
Location
Hours
Reviews
4.5
131 reviews
5 stars
109
4 stars
5
3 stars
3
2 stars
2
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Tom and Jeff for their exceptional service.
Honesty and Transparency
Numerous reviews highlighted the honesty of the mechanics, with customers appreciating clear communication about repairs and pricing.
Quick Turnaround
Customers frequently noted the fast service, with many repairs completed within the same day, which was especially appreciated during emergencies.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, including claims of poor workmanship and unprofessional behavior.
Fair Pricing
Several customers mentioned reasonable prices for services, often comparing them favorably to other shops.
- LCLarry CopeDec 23, 20255.0Went to get my front brakes done and I was in and out in not time! Great prices and very professional staff! Tom was awesome
- GGGeGe goodmenNov 13, 20255.0thank you for your help and very pleased with the service and price
- ASAlister Steinhauser-brooksOct 30, 20255.0There's a lot a auto repair shop can do or say when your car comes in missing and blowing smoke. Like, you need a new engine, blown gaskets, so on. Well my subi did subi things, started missing and blowing smoke. Called the tow truck, asked to send to dealer because I figured, it's a subaru I'll just buy my 7th subaru sooner than later. Tow company recommend grants because "it's cheaper than dealer". Said sure why not. I can look online for a new car instead of just picking one in Ann arbor. Get a call later from grants, expecting the worst. But no, spark plug walked out, and burnt plug. They can fix no problem. I asked about a death wobble as well, they looked into it. Again could tell me it's a rack and pinion, bad tie rods, wheel bearings so on. Nope, they cleaned and ballenced my wheels, probably unbent one too by the feel of it. Foresters back on the road, rides better than ever, and runs as good as when I bought it. These guys saved my forester from the scrap yard, saved my wallet, and were just honest people. I can't recommend grants enough. Thank you for getting me back in my car, and just being awesome people.
- JKJessica KinnamanSep 17, 20255.0This is now my second experience using Grant's and I couldn't be happier with their service. I needed a new radiator on my way to work at 7 am, they gave me a very good price and my car was good to go the same day. I came in for a smaller repair this time, and they found I needed a much bigger job instead. I didn't feel like I was being scammed, but that they were genuinely concerned with my safety. It only took a day and was very reasonably priced. Tom is wonderful, he explains everything to you in a way you can understand if you aren't great with cars. I can't recommend Grant's enough!
- VJVictoria JohnstonAug 4, 20255.0My husband and I were on our way home from our honeymoon Sunday afternoon when our car broke down. We are not familiar with the area, but Grant’s was helpful. We called for a tow truck and it arrived in an hour, with promises to work on our car in the morning. The man towing us suggested a hotel and even dropped us off there. The next morning, Tom from Grant’s called us and informed us of the damages, as well as maintenance he suggested. Knowing we were traveling, he was kind in saying that just the immediate repair was necessary and gave us a price that was reasonable, especially on such short notice. Because we did work with them, our towing was discounted. Our work was completed the same day and someone again picked us up at our hotel. We are very pleased with the work that Grant’s did, as well as their price and timing. Tom, who we spoke to, was helpful, kind, and fun. Would definitely recommend this place.
Frequently Asked Questions About Grants Auto Repair
What types of vehicles do you service?
Our auto repair shop is equipped to service a wide range of vehicles, including most domestic and foreign cars, trucks, and SUVs. We have experience working with various makes and models to address diverse automotive needs.
Do I need an appointment for service?
While we do accommodate walk-in customers, we strongly recommend scheduling an appointment in advance. This helps us ensure prompt service and guarantees that we have the necessary resources available for your vehicle's needs.
What services do you offer?
We provide a comprehensive range of auto repair services at our shop. This includes routine maintenance such as oil changes, as well as more complex repairs like brake service, engine diagnostics, transmission work, and various other automotive services.
Are your technicians certified?
Our auto repair technicians hold ASE certifications, demonstrating their expertise in automotive service. They are trained to handle a broad spectrum of vehicle issues, ensuring high-quality repairs for our customers.
Do you offer warranties on repairs?
We do provide warranties on both parts and labor for our repair services. The specific coverage terms may vary depending on the type of service performed. We encourage customers to inquire about warranty details when their service is being completed.
Can I get a quote before repairs are done?
Certainly. Before initiating any repair work, we provide our customers with detailed cost estimates. We will only proceed with the repairs after receiving your explicit approval of the quoted price.
Do you offer towing or roadside assistance?
While we don't directly provide towing services, we can assist in arranging towing for vehicles that are not operational. Please contact our shop if you require assistance with towing arrangements.
How long will my repair take?
The duration of repairs can vary significantly based on the specific issue with your vehicle. Some minor services may be completed within the same day, whereas more extensive repairs might require additional time. We strive to provide accurate time estimates for each repair job.
Do you work with insurance companies?
Yes, we are experienced in working with insurance providers for covered repairs. This is particularly relevant in cases involving collision damage or insurance claims. We can coordinate directly with your insurance company to facilitate the repair process.
What payment methods do you accept?
Our auto repair shop accepts various payment methods including cash, credit cards, debit cards, and several major payment platforms. For substantial repair costs, we may offer financing options. Please inquire about available payment plans for larger repair bills.
What types of vehicles does Grants Auto Repair service?
We service a wide range of vehicles including most domestic and foreign cars, trucks, and SUVs, handling various makes and models.
Do I need an appointment to get my vehicle serviced?
Appointments are recommended to ensure prompt service, although walk-ins are accommodated when possible.
What kinds of automotive services does Grants Auto Repair offer?
Our services range from routine maintenance like oil changes to complex repairs such as brake service, engine diagnostics, and transmission work.
Are the technicians at Grants Auto Repair certified?
Yes, our technicians hold ASE certifications, ensuring expertise in a broad range of vehicle repairs.
Does Grants Auto Repair offer warranties on their repairs?
Yes, warranties on parts and labor are provided, with specific terms varying by service; customers are encouraged to ask about details.
Can I get an estimate before any repairs are performed?
Absolutely, we provide detailed cost estimates and proceed only after receiving your approval.
Is towing available through Grants Auto Repair?
Yes, we offer 24/7 towing services and can also assist with arranging towing if your vehicle isn't operational.
What are the business hours of Grants Auto Repair?
We are open Monday through Friday from 8:00 AM to 5:00 PM and closed on weekends.
What payment methods can I use at Grants Auto Repair?
We accept cash, credit and debit cards including American Express, Visa, MasterCard, Discover, Apple Pay, and Samsung Pay. Financing options may be available for large repairs.
What nearby places are close to Grants Auto Repair that I can visit?
Nearby, you can visit Simba Car Care for car washing and auto glass services, Heritage Collision for bodywork needs, or Jamil Pure Hands, a community non-profit offering printing services.
How can nearby automotive services like Simba Car Care and Heritage Collision complement a visit to Grants Auto Repair?
After repairs or maintenance at Grants Auto Repair, you can visit Simba Car Care for a vehicle wash or Heritage Collision for any auto body repairs to keep your car in top condition.
Are there any nearby community services around Grants Auto Repair?
Yes, Jamil Pure Hands is a local non-profit nearby offering community services and printing, providing helpful resources for customers.