Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Location
Hours
Reviews
3.9
186 reviews
5 stars
118
4 stars
17
3 stars
9
2 stars
4
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude interactions and poor communication.
Repair Timeliness
Many customers expressed frustration with delays in repair timelines, often taking significantly longer than initially promised.
Quality of Work
The quality of repairs received mixed reviews; some customers were satisfied with the results, while others reported issues with the work done, including improper assembly and missed repairs.
Communication
Customers frequently noted a lack of communication regarding repair status and timelines, leading to confusion and dissatisfaction.
Overall Experience
Overall experiences varied widely, with some customers having positive interactions and outcomes, while others reported significant dissatisfaction and would not recommend the service.
- GGGreat Scott The GamerNov 5, 20255.0Unreal. I've lived in southeast Michigan all my life. Ive NEVER experienced such good service from a car/auto shop. Combined with Geico and it worked so smoothly after the accident.
- QKQuoc KhanhOct 20, 20251.0Keep pushing back the pick up day. Taking forever to get the car done. Customer service was so bad. Don’t even pick up the phone
- CWCarol WaltherSep 26, 20255.0KUDOS to the folks at Gerber Collision & Glass on Washtenaw Ave in Ann Arbor, MI. So professional and NICE! Always answered every question and made sure I knew exactly what was going on. Even with one minor glitch, they never offered rambling excuses, but rather they owned it and got the job done. Can't ask for more than that! Truly a great experience and I would go back if ever needed again. They are wonderful!!
- JDJeffrey Duart-DigonSep 15, 20251.0After seeing all the negative reviews and poor quality work they do and having two unfriendly conversations on the phone with this shop I think I will avoid having these people touch my vehicle.
- KZKathy ZwillingAug 27, 20251.0Can’t wait to share my experience once I get my vehicle back. In short, an 18 day accident repair is now going on 6 weeks, the first repair was not satisfactory and the body shop had to re-do the repair, which is taking as long as the actual accident repair, just to improve a beauty line. More details to come once they decide to quit making excuses for the “delays”. UPDATE The latest from this last repair job that was a total, drawn out disaster, they wrote on my white car with a grease pencil and when they clear coated the car they didn’t clean the surface or tape off areas that didn’t need clear coat so the overspray covered those areas and when the sun hits it just right you can read what was written on my fender and door. My driver side window and driver side of my windshield is also covered in over spray from the clear coat. Had they taped these areas off this would have never happened. And NO, no one has addressed my concerns. I filed a complaint with Porsche USA that was a dead end too. You guys may have gotten a slap on the wrist but now I have to fix your mess out of my pocket. Oh well I will never recommend any one come to your business and I have the proof to show what a poor business you are running there. How you earned a Porsche certification is beyond me.
Frequently Asked Questions About Gerber Collision & Glass
What services does Gerber Collision & Glass in Ann Arbor offer?
Gerber Collision & Glass provides auto body repair, windshield replacement, collision repair, dent removal, paintless dent repair, and auto glass services, all backed by a Lifetime Guarantee while you own your vehicle.
What are the operating hours of Gerber Collision & Glass in Ann Arbor?
The business is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays, Sundays, and major holidays such as Thanksgiving, Christmas, and New Year's Day.
Where is Gerber Collision & Glass located in Ann Arbor?
It is located at 2310 S Industrial Hwy, Ann Arbor, MI 48104, USA.
How can I contact Gerber Collision & Glass for a free collision repair estimate or auto glass quote?
You can contact them via phone at +1 734-996-2325 or email at info@gerbercollision.com.
What payment options are accepted at Gerber Collision & Glass?
They accept American Express, Check, Discover, MasterCard, and Visa.
Does Gerber Collision & Glass provide a guarantee on their repair work?
Yes, they back their quality workmanship with a Lifetime Guarantee for as long as you own your vehicle.
Which nearby places can I visit while my car is being serviced at Gerber Collision & Glass?
Nearby you can find Painters Supply & Equipment Company for paint and supplies, Groom N Go for pet grooming, and Pileated Brewing Company if you'd like to relax at a local brewery.
Are there other automotive repair shops near Gerber Collision & Glass in Ann Arbor?
Yes, Dusty's Collision and Convenience Auto Service are nearby automotive repair shops you can consider for other vehicle needs.
Can I find any pet services near Gerber Collision & Glass?
Yes, pet services like Groom N Go and Arbor Dog Daycare are close by if you need pet grooming or daycare while visiting the auto shop.
What categories or keywords best describe Gerber Collision & Glass?
They specialize in auto body, collision repair, dent repair, paintless dent repair, windshield replacement, and are known as a collision center and auto body shop.