Gerber Collision & Glass

4.1
143 reviews
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Business Details

3345 Washtenaw Ave, Ann Arbor, MI
48104, United States
(734) 971-2500
https://www.gerbercollision.com/locations/ann-arbor-mi
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About

Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!

Details

  • RestroomAvailable
  • Wheelchair accessible restroomAvailable

Location

Gerber Collision & Glass
3345 Washtenaw Ave, Ann Arbor, MI
48104, United States

Hours

Reviews

4.0
136 reviews
5 stars
90
4 stars
11
3 stars
8
2 stars
4
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Tammy and Will for their exceptional service.

Communication Issues

Several reviews noted a lack of communication regarding repair timelines and updates, leading to frustration among customers.

Quality of Work

While many customers were satisfied with the repairs and quality of work, some reported issues with incomplete repairs and mismatched paint.

Timeliness

There were mixed reviews on the timeliness of repairs, with some customers experiencing delays and others receiving their vehicles back ahead of schedule.

Follow-Up and Warranty

Customers expressed disappointment with the handling of warranty issues and follow-up on repairs, indicating a need for improvement in this area.
  • JC
    Jacob Carlson
    Nov 12, 2025
    5.0
    They did some really nice work for me and were nice to work with. 5/5
  • AW
    Abigail Ward
    Sep 8, 2025
    5.0
    I was in from out of town and this group was able to fit me in last minute. Walker was able to fix it on the spot and he went above and beyond! So grateful. I would recommend this place to everyone!
  • TM
    Tiziano Marovino
    Jul 30, 2025
    5.0
    Great experience with Gerber-old fashioned customer care done the way it should be by exceeding expectations. Thank you- the care looks wonderful!!
  • MB
    Matthew Blair
    Jun 27, 2025
    5.0
    I feel like these guys are very fair and went above and beyond.
  • BN
    Brahmajee Nallamothu
    Jun 3, 2025
    1.0
    These guys promise the world, but never deliver. I had a repair, which they finished later than they promised. Even then, they were missing one small part that they promised would come the next week. It has taken me 4 times to call them to follow-up. Each time they promise me they are ordering the piece, but it never comes through. Worse than that, they seem to forget and I have to constantly follow-up with them. We are now a few months out and still no response from them. I'm telling my insurer as well, as I was referred to them by the insurance company. These guys can do better.
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Frequently Asked Questions About Gerber Collision & Glass

What services does Gerber Collision & Glass offer?

Gerber Collision & Glass offers auto body repair, windshield replacement and repair, collision repair, dent and bumper repair, paintless dent repair, auto painting, and mobile auto glass service.

Does Gerber Collision & Glass provide any guarantees on their repairs?

Yes, they offer a Lifetime Guarantee on their services for as long as you own your vehicle.