Gerber Collision & Glass

4.1
144 reviews
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Business Details

3345 Washtenaw Ave, Ann Arbor, MI
48104, United States
(734) 971-2500
https://www.gerbercollision.com/locations/ann-arbor-mi
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About

Auto Body RepairAuto Repair ShopAuto Dent Removal ServiceGerber Collision & Glass
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!

Details

  • RestroomAvailable
  • Wheelchair accessible restroomAvailable

Location

Gerber Collision & Glass
3345 Washtenaw Ave, Ann Arbor, MI
48104, United States

Hours

Reviews

4.0
137 reviews
5 stars
91
4 stars
11
3 stars
8
2 stars
4
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their kindness, empathy, and professionalism, particularly highlighting individuals like Tammy and Will.

Communication Issues

Several reviews noted a lack of communication regarding repair timelines and updates, leading to frustration among customers.

Quality of Work

While many customers were satisfied with the quality of repairs, some reported issues with workmanship, such as misaligned parts and incomplete repairs.

Timeliness

Customers expressed concerns about delays in repair times, with some experiencing longer wait periods than initially promised.

Mixed Experiences

Overall, feedback was mixed, with some customers having excellent experiences while others reported significant dissatisfaction.
  • EB
    Ellie Black
    Jan 2, 2026
    5.0
    Sam was so kind and empathetic when I learned my car was totalled. I was in tears, feeling all the guilt and shame about getting into an accident and totalling my car who had been nothing but wonderful for 12 years. She listened to me for longer than she needed to and gave me good information on a respectful and kind scrap yard. Also I initially called the wrong location and another very nice woman (I want to say Tammy or Tara) kindly directed me to the correct location. It was such a devastating time in my life and I got the kind of customer service I will remember my whole life. Thank you Sam :)
  • JC
    Jacob Carlson
    Nov 12, 2025
    5.0
    They did some really nice work for me and were nice to work with. 5/5
  • AW
    Abigail Ward
    Sep 8, 2025
    5.0
    I was in from out of town and this group was able to fit me in last minute. Walker was able to fix it on the spot and he went above and beyond! So grateful. I would recommend this place to everyone!
  • TM
    Tiziano Marovino
    Jul 30, 2025
    5.0
    Great experience with Gerber-old fashioned customer care done the way it should be by exceeding expectations. Thank you- the care looks wonderful!!
  • SB
    Sajeer Bhura
    Nov 10, 2019
    5.0
    Good service and customer care. Satisfied with their work.
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Frequently Asked Questions About Gerber Collision & Glass

What services does Gerber Collision & Glass offer?

Gerber Collision & Glass offers auto body repair, windshield replacement and repair, collision repair, dent and bumper repair, paintless dent repair, auto painting, and mobile auto glass service.

Does Gerber Collision & Glass provide any guarantees on their repairs?

Yes, they offer a Lifetime Guarantee on their services for as long as you own your vehicle.