Enterprise Rent-A-Car

4.4
419 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

4555 Washtenaw, Ann Arbor, MI
48108, United States
(734) 971-1221
https://www.enterprise.com/en/car-rental/locations/us/mi/ann-arbor-washtenaw-ave-2017.html
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About

Car Rental AgencyVan Rental
Need a rental car in Ann Arbor, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Washtenaw Avenue location today.

Location

Enterprise Rent-A-Car
4555 Washtenaw, Ann Arbor, MI
48108, United States

Hours

Reviews

4.4
419 reviews
5 stars
295
4 stars
60
3 stars
20
2 stars
10
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, helpful, and professional, with many customers highlighting specific employees for their exceptional service.

Reservation Issues

Several customers reported problems with vehicle availability, including not receiving the car they reserved or being told there were no cars available upon arrival.

Vehicle Condition

Some customers expressed dissatisfaction with the cleanliness and condition of the vehicles, noting issues such as unpleasant odors and unclean interiors.

Efficiency

Many reviews mention a quick and easy rental process, with efficient check-in and return procedures, although some customers experienced long wait times.

Management Concerns

A few reviews indicated issues with management, including rude behavior and poor handling of customer complaints.
  • PA
    Paula Aiello-Grundy
    Nov 15, 2025
    5.0
    Aaron and his other agents on Washtenaw in Ann Arbor made my experience more than the 5 stars. It's hard being without my own vehicle for 3 weeks. These guys made it easier. Funny, I just saw my sister on here 4 months ago and she gave Enterprise 5 stars too. 😋
  • SR
    Samantha Runyon
    Nov 13, 2025
    5.0
    Chris and the team are very professional and courteous. Took care of me right away without any issues. Virtually no wait time. Would highly recommend this location to anyone looking for a seamless process in renting a vehicle.
  • KA
    Karin Asplund
    Nov 13, 2025
    5.0
    This place is great! The staff is kind, knowledgeable, and accommodating. When I needed help adjusting the steering column in my rental car, assistance was a phone call away. I highly recommend Enterprise Rent-A-Car.
  • LL
    Larry Lunsford
    Nov 7, 2025
    5.0
    Great experience, from start to finish! Great staff, great rental experience!
  • AD
    Allen Duncan
    Oct 28, 2025
    5.0
    The team at 4555 Washtenaw does an outstanding job!
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Ann Arbor, MI?

Enterprise offers a wide range of vehicles including cars, vans, and luxury rentals to suit your needs.

Where is the Enterprise Rent-A-Car location in Ann Arbor?

The Enterprise location is at 4555 Washtenaw, Ann Arbor, MI 48108.