What are the operating hours for Enterprise Rent-A-Car on weekdays?

Enterprise is open Monday through Friday from 8:00 AM to 6:00 PM.

Is Enterprise Rent-A-Car open on weekends in Ann Arbor?

Yes, Enterprise is open on Saturdays from 9:00 AM to 12:00 PM and closed on Sundays.

What payment methods are accepted at Enterprise Rent-A-Car?

Enterprise accepts American Express, Cash, Check, Discover, MasterCard, and Visa.

Does Enterprise Rent-A-Car offer special deals or discounts?

Yes, Enterprise offers great weekend rates and discounts for active military members.

Can I book my rental car online for the Washtenaw Avenue location?

Yes, you can reserve your rental car online at http://enterprise.com/reserve.

How can nearby Starbucks at Washtenaw benefit me when renting a car from Enterprise?

You can enjoy a coffee or snack at the nearby Starbucks before or after picking up your rental car from Enterprise.

Is there a medical center near Enterprise Rent-A-Car in case of emergencies?

Yes, Prognify Urgent Care is nearby, providing medical services if needed during your visit.

Are there any fitness or leisure activities close to Enterprise Rent-A-Car?

Yes, Snap Fitness yoga studio and Randazzo Dance Studio are nearby for fitness and dance activities before or after your rental experience.

Enterprise employee helping Enterprise car rental customer roadside in the rain

Brand Certified

Enterprise Rent-A-Car

4.4

(440 reviews)

Get Directions Reserve Call Website

Business Details

4555 Washtenaw, Ann Arbor, MI

48108, United States

(734) 971-1221

https://www.enterprise.com/en/car-rental/locations/us/mi/ann-arbor-washtenaw-ave-2017.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car

Need a rental car in Ann Arbor, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Washtenaw Avenue location today.

Location

Enterprise Rent-A-Car

4555 Washtenaw, Ann Arbor, MI

48108, United States

Get Directions

Hours

Monday8:00 AM - 6:00 PM

Tuesday8:00 AM - 6:00 PM

Wednesday8:00 AM - 6:00 PM

Thursday8:00 AM - 6:00 PM

Friday8:00 AM - 6:00 PM

Saturday9:00 AM - 12:00 PM

SundayClosed

Reviews

4.4

440 reviews

5 stars

311

4 stars

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of individuals who went above and beyond.

Reservation Issues

Several reviews highlighted problems with vehicle availability and discrepancies between reservations and actual cars provided, leading to customer frustration.

Vehicle Condition

While many customers noted that vehicles were clean and well-maintained, some reported issues with specific cars, including mechanical problems and unpleasant odors.

Mixed Experiences

Feedback varied significantly, with some customers expressing satisfaction and loyalty, while others reported negative experiences, particularly regarding management and communication.

KL
Kathy Lumpkin
Feb 22, 2026
5.0
The crew at Washtenaw Avenue is the best. Always polite and willing to go the extra mile to help.
CO
carmen oliver
Feb 13, 2026
1.0
I would not be using this location as long as the manager is Aaron
SR
Sarah Roy
Feb 12, 2026
5.0
Thanks to a deer, I was in need of a rental car with zero notice. This Enterprise location secured me a vehicle the same day! Aaron was great to work with. A week later, I was in need of another rental car and Ethan made it happen! They're so accommodating and helpful.
JM
Joe Miriani
Feb 2, 2026
1.0
When I picked up my rental from the Enterprise Washtenaw Ave location on 12/30/25, it was a virtually a brand new 2026 Chrysler Pacifica, with only 5542 Kilometers on it! This vehicle by far met my expectations & needs! Although, with the branch manager, Aaron Thompson... not so much!!! He began telling me that if I were to be in an accident with this essentially new vehicle... I'd be responsible for the damages, even if it was someone else's fault!!! Well, I freaked out, thinking that I couldn't afford such a situation! So, I opted for Enterprise's full coverage at $19.99 / day. And after some 30 days with their rental... I had shelled out $600 for their full coverage which, (unbeknownst to me), my State Farm Insurance would've covered for me, with already having full coverage on my damaged personal vehicle!!! Although, the branch manager, Aaron Thompson, knew that I was fully covered! And I knew he was lying through his teeth, when stated while he has Progressive Insurance, where they wouldn't cover such rentals! So, I looked it up and... YES THEY DO!!! That's in regards that you have collision and comprehensive coverage on your personal auto policy, while your vehicle is be repaired! Consequently, Aaron Thompson, is a LIAR and WILL do ANYTHING to MAKE a BUCK & SCREW his CUSTOMERS!!! So, I would highly suggest that you stay as far away from the Enterprise on Washtenaw Ave, in Ypsilanti, as you can!!! I would go to Hertz Car Rental instead! You have to go through the lobby of the Sheraton Hotel, at 3200 Boardwalk Dr., but it should be well worth it! And you can grab a cup of free coffee as your navigating past their hospitality area! And that's "Light Years" from any hospitality you can expect from the Enterprise Brach Manager, Aaron Thompson!!!
JS
james schram
Jan 27, 2026
1.0
Booked a rental for noon.they called at 11 and changed the time to four. Then called at 330 to change it to five. Do not use this location. The other places in the AA area are much better.