Enterprise Rent-A-Car

4.0
358 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

3880 Jackson Rd, Ann Arbor, MI
48103, United States
(734) 930-4900
https://www.enterprise.com/en/car-rental/locations/us/mi/ann-arbor-jackson-rd-2036.html
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About

Car Rental AgencyVan Rental
Need a rental car in Ann Arbor, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Jackson Road location today.

Location

Enterprise Rent-A-Car
3880 Jackson Rd, Ann Arbor, MI
48103, United States

Hours

Reviews

4.0
358 reviews
5 stars
213
4 stars
51
3 stars
22
2 stars
11
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting exceptional service during their rental experiences.

Vehicle Availability

Numerous complaints were noted regarding the unavailability of reserved vehicles, leading to frustration and inconvenience for customers.

Cleanliness and Maintenance

Several reviews mentioned issues with vehicle cleanliness and maintenance, including dirty cars and mechanical problems.

Reservation Issues

Customers frequently reported problems with reservations, including cars being given away or not being available despite prior confirmations.

Overall Experience

While some customers had positive experiences, a significant number expressed dissatisfaction with service quality and reliability, indicating a need for improvement.
  • AS
    Adam Schwab
    Nov 11, 2025
    5.0
    Had to rent while my car was in the shop, and the guys here (shoutout Aaron) made it super easy and stress-free, even when I had to extend a couple times cuz the mechanic was slow
  • SR
    shane r
    Nov 10, 2025
    2.0
    Very slow service. No cars were available for people who had reservations days in advance. They had to drive to other locations to collect vehicles for people. After waiting an hour and a half, the vehicle I got was dirty.
  • TF
    Toree Fox
    Nov 10, 2025
    2.0
    I'm giving two stars for the guy that helped us. OTHERWISE, THIS PLACE HAD ABSOLUTELY ZERO VEHICLES READY FOR AN ENTIRE LOBBY OF PEOPLE THAT HAD SCHEDULED TIMES. THE CAR WE GOT IS DIRTY AND UNACCEPTABLE AND IT WAS THE ONLY CHOICE WE HAD. THIS IS MY FIRST BAD EXPERIENCE WITH AN ENTERPRISE LOCATION.
  • JN
    Joe Niman
    Oct 30, 2025
    5.0
    I had a great experience at the Enterprise office on Jackson road in Ann Arbor. I don't usually leave reviews on such business, but the people working at this location were exceptional. They were all three very friendly, helpful and professional. The center was clean and comfortable. There was no Wait, I was in and out in less than 10 minutes. Also, communication during my rental was excellent. I had to extend it by a day and was able to call and make arrangements without a hitch. Great experience!
  • BB
    Brenda Beaver
    Oct 2, 2025
    4.0
    Easy in and out. Good choice of vehicles
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Ann Arbor offer?

They offer a wide range of vehicles including cars, vans, and luxury rental options to fit various needs.

What are the operating hours for the Enterprise Rent-A-Car location on Jackson Road?

Open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.