Feedback on staff performance is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for rudeness and lack of professionalism.
Product Availability
Customers frequently report that the store often lacks essential parts, leading to frustration and the need to visit other locations.
Employee Knowledge
There are instances of knowledgeable staff providing excellent assistance, but also reports of employees being uninformed about basic auto parts.
Store Environment
The atmosphere varies, with some customers noting friendly interactions while others describe a negative or unprofessional environment.
Service Speed
Many reviews highlight quick service and efficient problem-solving, particularly in urgent situations.
JR
Jeffrey Root
Nov 6, 2025
5.0
Great place to get car parts! Friendly staff.
DA
Dominic Aiton
Oct 29, 2025
5.0
Morgan was extremely helpful and always there to fix any issue that you have so glad of her way to make things right and help you get whatever you need to get done! Highly recommend the store as it’s less aggravation than anywhere I’ve been
MS
Martin Skura
Oct 25, 2025
5.0
I just wanted to share the excellent experience and how well I was treated by Montana.
I've always been autozone.
Customer, but this was beyond
Common courtesy.
He Let me return on expensive light bulb.That was defective and then referred me to The new firestone store where brittany took care of me and helped me put the light bulb in which required four hands to accomplish.
AS
Amanda Staples
Oct 16, 2025
1.0
They never have the parts you need. They all act like they are busy when they aren't doing anything but standing around. Half of them do not know what they are doing in there
AB
Aiden Bennett
Oct 16, 2025
1.0
People in there seem to know nothing about cars and can never get the computers figured out. They also never have simple basic parts in stock. Pickney and Chelsea always have everything in stock and funny helpful staff unlike the one on jackson road.
Frequently Asked Questions About AutoZone Auto Parts
What are the store hours for AutoZone Auto Parts in Ann Arbor?
AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM and on Sunday from 9:00 AM to 8:00 PM.
Does AutoZone Auto Parts offer in-store pickup and same-day delivery?
Yes, AutoZone Auto Parts provides in-store pickup and same-day delivery services.
What brands of auto parts does AutoZone Auto Parts carry?
AutoZone carries brands including Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
What types of products are available at AutoZone Auto Parts?
Products available include auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
How can I contact AutoZone Auto Parts in Ann Arbor?
You can call AutoZone at +1 734-887-2597 or email customer.service@autozone.com.
Is AutoZone Auto Parts located near any fitness or sporting goods stores?
Yes, nearby fitness and sporting goods stores include Running Fit, Fleet Feet Sports, Fleet Feet Michigan, and The Running Institute.
Are there dining options close to AutoZone Auto Parts in Ann Arbor?
Nearby dining options include Dos Hermanos Express (Mexican), Arby's (fast food sandwiches), SUBWAY, Domino's Pizza, Creekside Bar and Grill, and Lala's (American restaurants).
What nearby automotive and related services can customers find around AutoZone?
Near AutoZone, customers can find another AutoZone store, Complete Battery Source, and gas stations like Shell and Martian Marathon for convenience.
Are there beauty or wellness services close to AutoZone Auto Parts?
Yes, there are several nearby beauty and wellness places, including Bella You Aesthetics, Zev Salon, Hair by Holly Pieper L.L.C, Salon 24, Ann Arbor Laser Tattoo Removal Specialists, and Holistic Healing and Chiropractic Center.
Does AutoZone Auto Parts offer curbside pickup?
Yes, AutoZone offers curbside pickup in addition to in-store pickup and same-day delivery.