Business Details
About
Tire Shop
Details
- Requires appointmentNot available
- Curbside pickupAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
4.4
188 reviews
5 stars
143
4 stars
15
3 stars
9
2 stars
7
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the courteous and professional service provided by the staff, particularly highlighting the manager, Dave, for his helpfulness and knowledge.
Timeliness
Several reviews noted the quick turnaround times for services, with many customers appreciating the promptness in getting their vehicles serviced.
Communication Issues
There were multiple complaints about poor communication, including missed calls, lack of updates on service status, and confusion regarding appointments.
Pricing Concerns
Some customers expressed dissatisfaction with perceived price gouging and unnecessary repairs, suggesting a lack of trust in the pricing practices.
Service Quality
While many customers reported satisfactory service, there were instances of incomplete work and mistakes, leading to frustration and a loss of trust for some.
- CMCathi MooresNov 7, 20255.0Always courteous and professional. Able to assist me if there is anything I need to add on to my service. It was very timely in getting an appointment.
- DCDavid COct 25, 20255.0Dropped my work van off Friday afternoon to swap to winter tires. Got called in the morning on Saturday that it was ready. This was great because I didn't have to wait all day for a call. Really appreciate the turn around time! When i picked my van up I noticed the tire light was on. I went back in and they immediately fixed the issue. (Wasn't calibrated) after the swap. Highly recommend this location!!
- TDThomas DrouinOct 24, 20254.0The technicians got my truck in and out quickly, completed all needed preventative maintenance in a professional manner, and kept me informed by phone as needed. I did have one tire that had a slow leak from the rim so it was bringing in the Low Air Pressure warning about every 60 days so I asked for a tire service which they did. But 6 days after my service visit, I am getting the Low Air warning again so a tire is still leaking. Will stop in to see them today or tomorrow and ask to have it fixed. Otherwise, I’m usually very happy with Sullivan Tire Westbrook, Maine.
- CBCody BreedenOct 6, 20251.0Messed up installing a part for my car. After a few weeks i had a grinding sound from where the work was done. Took it to a different mechanic. Sullivans Caused 650 in damages. (I have video proof) Said they'd give me a refund so I could pay for repairs. I have texts and emails proving so. I haven't received my refund. THIS PLACE IS A SCAM. They also quoted 1500 in additional work which wasn't needed.
- EPEthan ParkOct 5, 20255.0Andrew and the guys at the Westbrook location are absolutely awesome! I had a nail in my right rear tire with my own botched patch job, no appointment, and on a time crunch going into my work week. Nonetheless, Andrew had me come in immediately at 8am so he could take a look at it. Bracing for the worst, Andrew instead said I only needed the one tire and got it ordered right away from the Scarborough location. By 1pm, the work was done and my car was pulled up right to the front door waiting for me. This is the second time these guys have gotten me out of a tight spot on short notice and my fourth overall visit which have all been fantastic. I can’t thank them enough for all their honest help!
Frequently Asked Questions About Sullivan Tire & Auto Service
What are the operating hours of Sullivan Tire & Auto Service?
Sullivan Tire & Auto Service is open Monday through Friday from 7:30 AM to 6:00 PM and on Saturday from 7:30 AM to 5:00 PM. It is closed on Sundays.
Where is Sullivan Tire & Auto Service located?
It is located at 22 Saco Street, Westbrook, ME 04092, USA.
What types of services does Sullivan Tire & Auto Service offer?
They provide tire sales, auto repair, oil changes, and wheel alignment services.
Can I shop in-store or arrange for curbside pickup at Sullivan Tire & Auto Service?
Yes, Sullivan Tire & Auto Service offers in-store shopping, curbside pickup, and in-store pickup options.
Does Sullivan Tire & Auto Service have a mechanic on site and offer free Wi-Fi?
Yes, they have a mechanic on-site and provide free Wi-Fi for customers.
Is it necessary to make an appointment before visiting Sullivan Tire & Auto Service?
No, appointments are not required to visit Sullivan Tire & Auto Service.
How can I book an appointment for services at Sullivan Tire & Auto Service?
You can book an appointment online at https://www.sullivantire.com/appointment/services.
What social media platforms can I use to follow Sullivan Tire & Auto Service?
You can follow them on Facebook at https://www.facebook.com/424757227618335, Instagram at @sullivan_tire, and Twitter at @sullivantire.
Are there any nearby fitness centers close to Sullivan Tire & Auto Service?
Yes, nearby fitness centers include KUMA Fit Westbrook, Vigor Strength Studio, and Impact Fitness Center, which customers might visit before or after their auto service appointment.
What nearby places can help customers find Sullivan Tire & Auto Service?
Nearby well-known places include MAS Home Care of Maine and ConvenientMD Urgent Care. These can serve as landmarks when locating Sullivan Tire & Auto Service.
Are there local dining options near Sullivan Tire & Auto Service?
Yes, nearby dining options include Mast Landing Brewing Company and Profenno's Pizzeria & Pub, great for grabbing a meal after your vehicle service.