Many customers praised the friendly and helpful staff, highlighting specific salespeople who provided excellent service.
Sales Experience
Several reviews noted a positive car buying experience with no pressure tactics, although some customers reported issues with communication and follow-up.
Service Department
Mixed feedback on the service department; while some customers appreciated timely and professional service, others reported poor diagnosis and unresolved issues.
Quality Concerns
Multiple customers expressed dissatisfaction with vehicle quality post-purchase, citing issues like hidden damages and inadequate repairs.
Overall Satisfaction
While many customers had positive experiences, a significant number reported serious concerns about transparency and trust, leading to a mixed overall perception.
BK
Bob Kapuscinski
Dec 1, 2025
5.0
Emmit and Jason were completely friendly and courteous. They helped with my needs and got me into a great vehicle at a good price.
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Richard
Nov 30, 2025
5.0
Thank you all for all your help on our latest purchase of a Jeep Wrangler. Adam Almeida was amazing to work with! We had come in with pre-approved credit from our credit union, however he got us a better rate! The Jeep needed to have a factory recalled clutch put in and fender work for state inspection However I needed it fast. He and the phenomenal service team hot it done fast! A huge kudos to Ryan Halle in service for getting that clutch recall work done so fast and to the crew who worked the fenders great work they really do like nice. This is our second Jeep from you all (His and Hers) and we will not shop anywhere else for the next Jeep!
RM
Riley Maker
Nov 8, 2025
5.0
Bryan James is a great salesman has gotten me into two vehicles with no problems 10/10
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Brian Newbert
Nov 6, 2025
5.0
Ben Plaisted,Jeff Carter. The 2 guys who helped me get into the car that I wanted. They made it the easiest car buying experience I have had from beginning to end. Ben got the car to a number that would work for me and the vehicle was well worth the price and the attention to detail regarding the condition of the vehicle was excellent. Detailing guys did a great job and the car had a full tank of gas. Jeff got me a warranty that will give me piece of mind as I go down the road. A+++ experience from a great group of people.
BR
Betty Raymond
Oct 29, 2025
5.0
I had my 2021 Ford Ecosport repaired lucky for me it was covered under warranty! My service technician Christian was EXCELLENT! Thank you Central Maine Ford!