Jiffy Lube

3.5
313 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationBrake ShopTire ShopCar Battery Store
Jiffy Lube offers fast, quality oil changes performed by trained technicians in PORTLAND. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
260 Riverside St, Portland, ME
04103, United States

Hours

Reviews

3.5
313 reviews
5 stars
146
4 stars
40
3 stars
23
2 stars
19
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unapproachable.

Pricing

Many customers found the prices to be excessively high compared to competitors, leading to dissatisfaction with the value received.

Service Speed

While some customers experienced quick service, many reported long wait times and inefficiencies during their visits.

Quality of Work

Several reviews indicated concerns about the quality of service, including incomplete work and issues arising after service.

Mixed Experiences

Some customers had positive experiences with specific staff members, but overall sentiment leaned towards dissatisfaction.
  • JF
    Justin Fitzsimmons
    Nov 16, 2025
    1.0
    Do not trust these people my mother tried to sticker her vehicle here and got a quote over 1,500 for parts and labor needed that were already recently replaced she denied the work knowing it was unnecessary than went over to VIP and stickered no problem and was amazed it was just denied.
  • CN
    Cody Norton
    Nov 10, 2025
    1.0
    I was a bonehead and went from registering my car and getting new plates right to the inspection station. I did not have time to swap on new plates or thought it was something that would fail an inspection. I waited 2 hours for a first come first serve inspection (no big deal) after a half hour of inspecting the year old truck I was informed I would fail my inspection because my old plates were still on the truck. No big deal those are the rules, but they could have mentioned the registration requirement as they checked me in and at that time I would have been able to change my plates out in the hours I sat waiting my turn. Instead of good customer service they informed me after they did the inspection it would fail and they would need to charge $75 to swap my plates or if I wanted to do it myself I would need to pull back around wait in line and pay for another inspection. While it was my fault this is no way to take care of a customer (former) and I will never be back. Beware this place will find anyway to take your money be prepared to get fleeced.
  • AT
    ali tuma
    Nov 6, 2025
    1.0
    They're the worse ever i want there for an oil changed and sticker took them over than 2 hours and half, i paid for it , waited anther 30 mins for them to get the car out so i can be on my way , they said one of the shocks is leaking, when I asked which one so i can fix it, they said it’s not there job to tell me which shocks it’s leaking and they told me to get underneath the car and check myself, which one is bad after arguing with bold guy than later on he told me which one is bad!!! Not recommended don’t waste your time. They all rude and bad and they don’t know what they’re talking About,
  • AM
    Adam McLemore
    Nov 6, 2025
    2.0
    I drive for a gig work type company. Like Uber. One of my perks for being a Diamond rated driver is get 75% off oil changes through Car Advise. This is the only place in my immediate area that does the Car Advise oil change discount so I’ve been here about eight times and get the euro synthetic change that usually cost $130 for less than $40. Every time I’ve been in here they are so rude. Sometimes I literally have to stand at this front counter for more than 10 minutes while they’re looking at me from in the shop before anyone comes out to ask if they can help me. The first two times I was trying to figure out how to get the car advise discount and they just played stupid and were of no help at all trying to figure it out. This was a couple years ago.. Tgey just told me they don’t know how it works, but that’s a lie because they have a computer outback where they can see your car advise service request and approve of the work before car advise charges you. Basically, you have to make an account and set up an appointment through car advise. You show up and approve the work thru a text from CA and then car advise bills you on your connected credit card instead of you paying the shop. I legitimately get 75% off. Besides being rude, there’s one guy I’ve dealt with three different times. He just says in an annoyed tone that it doesn’t make any sense how I’m only paying less then $40 for an oil change that should cost $130. I’ve tried to explain it is a perk, or benefit for being a diamond rated driver. You know, a reward for doing a lot of hard work and doing a good job . I don’t really care how it works or who is subsidizing it but I definitely get the discount. This is the same guy who would not help me figure out how to apply and use the discount on two other occasions. I think they really just want me to pay them directly so they get full price, but I’m not really sure. Regardless they’re super rude and sharp every time I’ve been in. No smiles. No thanking you for coming in. Just gruff and rude. Also, when you make a Car Adose appointment for service, it schedules it as a timed appointment, even though it is walk in only service here. I know this and they’ve explained it to me five times when I show up and say that I have an CA “appointment” that they don’t do appointments, but that’s what car advise calls it when you request a service on the app. An appointment. So I’m not sure what they would prefer. I use for a word when I show up instead of appointment. Went back in the other day and same thing. Was bluntly and rudely told they don’t take appointments when I told him I had arranged service through the car advised. The guy tells me they get people doing car advise discount all the time.. Last time they told me that most of them give up and just pay regular price because they can’t figure out how to get the discount through the caradvise app and their gig driving account. I’ll keep going here to get my 75% off oil changed because it’s the only place I can use my perk in the immediate area, but I don’t like dealing with the sharpness and rudeness. They just always seem completely annoyed and bothered every time I go to get an oil change. Not sure if it’s just the way they are or it’s because I’m getting 75% off service they would charge $130. I’m not sure how much car advise is actually paying them, or if somebody is subsidizing my discount , but I pay for the service through card advise and not the shop. And legitimately get 75% off.
  • LA
    Lee Adams-Roberts
    Sep 23, 2025
    5.0
    They were quick with my oil change and no leaks.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service