Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 1364 Congress St in Portland offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.1
165 reviews
5 stars
97
4 stars
33
3 stars
5
2 stars
7
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were reported as rude and unprofessional.
Staff Knowledge
Several customers highlighted the staff's knowledge and ability to find parts that other stores could not, contributing positively to their experience.
Store Environment
The store is generally described as clean and well-stocked, although some customers expressed dissatisfaction with the lack of customer service during busy times.
Return Policy Issues
Multiple reviews mentioned frustrations with the return policy, particularly regarding exchanges and refunds, leading to negative experiences.
Product Availability
Customers appreciated the availability of parts that were hard to find elsewhere, although there were complaints about incorrect parts being sold.
- KKKendrickOct 15, 20255.0I called in all upset about a wrong part I’ve brought and Dale was like calm doooown I’ll take care of you. I thought he was bull crapping me until he start important questions which later allowed us to find that my ram caliber was for singles not doubles. Thank you Dale!!! The process was quick fast and easy and so was the exchange.
- ASAnthony StohlbergSep 25, 20255.0Dale helped me find a part 5 different stores would not sell me. Not sure why it's so hard for people to find a 2 inch exhaust flange gasket but they would not even look. He found the part even though "it didn't fit my vehicle" and sold it to me. It did fit my vehicle so I don't know why their software was not finding it but whatever. Hats off to Dale. Corporate, give him a raise.
- AAAidanSep 24, 20251.0This place used to be awesome. I had nothing but positive experiences in years past. Now the guy who runs it (taller guy with grayish hair) is unpleasant, uneducated, unfriendly and arrogant. He has made every visit i’ve made to the store hell and has also made my girlfriend uncomfortable on multiple occasions, once where he was blatantly sexist and weird towards her. I gain absolutely nothing from writing a one star review, but this man’s behavior is appalling. Go to O Reilly or Napa.
- SSSalik SAug 27, 20255.0Great
- MMMikey metaxasAug 19, 20251.0Guy working was sooo rude to the guest before me, myself and even his coworker. Yelling at her to get off "his" computer. Dude was a complete jerk and not professional at all. Zero chance I return while he is there. This guy shouldn't be dealing with guests.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What services does Advance Auto Parts at 1364 Congress St offer for car batteries?
Advance Auto Parts offers free battery installation with purchase, free battery testing, and free recycling for used batteries. Exclusions may apply.
Can Advance Auto Parts recycle used motor oil?
Yes, they recycle used motor oil. Exclusions may apply.
Does Advance Auto Parts install windshield wipers?
Yes, they install windshield wipers for free with purchase. Exclusions may apply.
What are the store hours for Advance Auto Parts on Congress St, Portland?
The store is open Monday through Saturday from 7:30 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM.
What payment methods are accepted at Advance Auto Parts?
They accept AMERICANEXPRESS, CASH, CHECK, DISCOVER, MASTERCARD, and VISA.
Does Advance Auto Parts offer curbside pickup and same-day delivery?
Yes, they offer in-store pickup, curbside pickup, and same-day delivery services.
Are there free parking and wheelchair-accessible facilities at the store?
Yes, the store has free parking and wheelchair-accessible entrances and parking spaces.
What nearby places can I visit before or after shopping at Advance Auto Parts?
Nearby places include Maria's Restaurant for Italian food, Dunkin' for coffee and donuts, and the Italian Heritage Center for event planning and shopping.
Is there a CVS Pharmacy located near Advance Auto Parts?
Yes, a CVS Pharmacy is nearby, which can be convenient for customers needing pharmacy or drugstore products during their visit.
Can I use public transit to reach Advance Auto Parts with nearby landmarks?
Advance Auto Parts is near landmarks such as St. Patrick's Church and the Jewish Community Alliance of Southern Maine, which can help customers orient themselves when using public transit or navigating the area.