Advance Auto Parts

3.9
241 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 12021 Georgia Ave in Wheaton offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
12021 Georgia Ave, Wheaton, MD
20902, United States

Hours

Reviews

3.9
241 reviews
5 stars
122
4 stars
52
3 stars
20
2 stars
9
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude or indifferent staff, while others praise helpful and friendly employees.

Staff Knowledge

Some customers noted that certain employees were knowledgeable and provided excellent assistance, while others experienced a lack of product knowledge.

Wait Times

Multiple reviews mentioned long wait times for service and checkout, suggesting a need for better staffing or efficiency.

Product Availability

Customers expressed frustration over the lack of stock for specific parts, despite online inventory claims, leading to dissatisfaction.

Positive Experiences

Despite negative feedback, several customers shared positive experiences, particularly with specific employees who went above and beyond to assist.
  • JW
    josi wube
    Nov 24, 2025
    1.0
    Very bad place it's not recommended to go. Their employees are very rude and arrogant as well as . They don't have interest to help customer.. please no be there anymore.
  • JC
    Jairo Cruz
    Nov 8, 2025
    5.0
    Muy bueno
  • EF
    emerson funes
    Oct 25, 2025
    1.0
    Very poor customer service experience. The cashier was extremely rude to one of the customers. I understand that some questions might seem unnecessary or obvious to the staff, but regardless of how simple a question may appear, it is their duty to respond politely, with a smile, and without making the customer feel embarrassed. After the customer left, the cashier proceeded to mock him for the question he had asked, which is completely unprofessional. The manager, who was present, seemed indifferent and did not make any effort to go above and beyond to assist customers. As a company, you should ensure that your staff receives proper customer service training. This incident occurred on 10/25/2025, between 11:00 a.m. and 12:00 p.m. The manager was a female, and the cashier was a male wearing black-framed glasses.
  • LL
    LeAngela
    Oct 16, 2025
    4.0
    I needed to replace wipers. Staff were very helpful. One gentleman wen above and beyond to assist he was new to the job and was very eager to help.
  • TM
    thomas martinez
    Oct 8, 2025
    2.0
    Customer Service needs a lot of improvement. I called for to comfirm a part was available. I asked the Rep if they can hold it, that I would be right over to pick up the part. I was told that they cannot hold a part for me. I asked the reps name and was told the name is Jenine (sp?) and calls himself Mike. When I arrived at the store I purchaed the part and asked for the Manager. The Rep who processed my purchase said the other individual Mike is the store Manager. I overheard Mike inidate to someone on the phone that the part will be held for that person. As a paying customer, I don't appreciate sub-parr treatment. I am finding another auto parts store for my business.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*