Tommy's Express® Car Wash

Reviews

• CH

  Chante Hagans

  Mar 15, 2026
  2.0
  Spoke with Isiah on 3/14/2026 regarding car wash not cleaning car he mentioned to come back next day because we couldn’t come back same day do to attending a event Went back On 3/15/2026 someone came out to look at the car and it was still dirty after 2nd attempt with another wash still dirty Staff called Riley (Manager) and he stated it’s been a day so no refund is available. Riley also mentioned Isiah was new and shouldn’t told us that. Isiah was doing the right thing his job to satisfy a customer but Riley apparently need more management training. I called yesterday to complain so you holding $24 with a unsatisfied customer when they seen the car was still dirty. I can write in the dirt crazy. We only gave them a chance do to stopping at Giant in the area The front and back of the car is dirty but sides are clean. The belt to move cars in the wash is to fast or your brushes are cheap. I go to others washes in the area with no problems
• DJ

  Demetrious Jackson

  Mar 3, 2026
  1.0
  I visited on Saturday during a busy time, and I couldn’t help but notice some concerning behavior at the drive-thru window. The lady manager was going back and forth with the young man working the window, and it came across as very unprofessional. Even more troubling, during the rush, I saw her leave the window area and go behind the dumpster. The service felt chaotic, and it made the experience uncomfortable. I hope management addresses this behavior so staff and customers aren’t put in this situation again.
• CK

  corey Kolibas

  Mar 3, 2026
  1.0
  Terrible car wash and terrible staff. I bought a brand new car two weeks ago and went to this car wash twice and it ripped off my fender and they told me from camera footage that it was already ripped off. Ridiculous and nasty manager. Tried blaming the snow. The vehicle is new! Don’t even have real plates yet. If I could give zero stars I would but I have to give at least one.
• SG

  Shalen Gibbs

  Mar 3, 2026
  1.0
  I recently had a very disappointing experience at Tommy’s Express Car Wash. While the wash itself was fine, the behavior of upper management during my visit was extremely unprofessional During one of the busiest times of the day, instead of supporting their team, upper management was talking down to employees in front of customers. It was uncomfortable to witness and completely inappropriate, especially during peak hours when staff are already under pressure. Addressing employees in that manner should never happen on the floor, let alone in front of paying customers. Management should lead by example, and unfortunately, that was not the case here. The leadership clearly needs proper management and communication training. Respectful treatment of employees creates a better work environment and a better customer experience I hope this location takes the necessary steps to improve how leadership interacts with their staff.
• AR

  A R

  Feb 27, 2026
  5.0
  Raulph was super helpful at checkout and made the whole process easy. He helped me sign up for the app quickly and explained everything clearly.

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