Enterprise Rent-A-Car

Reviews

• RG

  Rob G

  4 days ago
  5.0
  I wanted to thank this location on a fantastic experience. The driver (young man, sorry can't remember his name!) who picked me up was very nice, and when I got there they were very busy with a long line and you could tell the employees were working hard to get everyone accommodated as fast as they could. Out of the blue, a customer lost his temper and insulted the staff and demanded immediate service. The assistant manager (Isa) kept his cool and replied calmly to try to diffuse the situation. The customer was still hurling insults and thankfully left on his own once he realized that wasn't going to help things at all. Fast forward to today, and my family was under a lot of stress because not one, but both our vehicles were out of commission and my rental was set to expire today. I was told by Enterprise corporate that I couldn't extend the rental any longer and would have to get a new contract which sounded complicated. When I arrived, Isa helped with this and went the extra mile with helping to get the new contract in place, explain any promotions (I'm a Plus member), and explained the damage and liability waivers as well as how the security deposit worked. I'm very grateful for his kindness, professionalism, and efficiency when we really needed to extend our rental. So thank you to the entire Upper Marlboro Enterprise team and thank you Isa! Y'all are the best and to anyone looking for a rental, I'd highly recommend this location!
• JH

  Jada Haughton

  Apr 2, 2026
  5.0
  I really can't say enough good things about this Enterprise location. From the moment I first arrived to the moment I returned the vehicle earlier today, they have been outstanding. I had a concern with the first vehicle that they provided, and the team made it as easy as can be to switch out the vehicle. Everyone that works at this location is professional in how they conduct themselves. Needing a rental vehicle after an accident is never an enjoyable experience, but the staff here made it as great as it possibly can be. Thank you all so much, and while I hope I don't need a rental again soon, I would be happy to get one from you!
• LJ

  Leryn Jennings

  Mar 27, 2026
  5.0
  Isiah was very kind, considerate and went above and beyond. Having to rent a car due to an accident is never fun, but being met with care and excellent customer service really does go a long way. I am very appreciative!
• DP

  David Pietrucha

  Mar 25, 2026
  5.0
  Good price. Like being able to drop off at any location. Plus the say they will drop you off somewhere if you are in distance.
• PV

  Paula Vineyard

  Mar 8, 2026
  5.0
  I had an excellent experience with Enterprise Rent-A-Car at the Upper Marlboro location. The online booking process was extremely easy and convenient. When I arrived, everything was already in the system, so I didn’t have to wait at all. I was in and out within about 10 minutes, which made the entire process smooth and stress-free. What really made the experience stand out was the outstanding customer service from the team. I especially want to recognize Davon, Isaiah, Assistant Manager, and Ms. Gabrielle Bethel. They were professional, welcoming, and very helpful throughout the process. Their positive attitude and efficiency made a big difference. It’s always refreshing to encounter a team that truly values customer service. I highly recommend this location and will definitely return in the future!

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