MileOne Autogroup

Reviews

• MV

  Michael Vance

  Aug 16, 2025
  1.0
  Purchased an Ioniq 5 limited and salesman forgot to turn on my hotspot. After multiple calls and e-mails to do a pretty simple task. I am still without my hotspot; I flew from Milwaukee and even paid 5k over. Skip this dealership as once they have your cash, they are done with you. And skip the response of BS about calling... we have been thru that MileOne! Again SKIP this Dealership!
• JK

  Jen Kim

  Jun 13, 2020
  1.0
  After being sent multiple spam emails asking me for my opinion again, even though I emailed and messaged the managers (GM Richard Hollander and Manager Darrington) of mileone and at Catonsville, where the issue occurred, sending an email stating exactly what I said to them in person. This just shows they do not care and they are not taking my complaint seriously. Now that I have calmed down, I will prevent other customers from dealing with the same issue, as they are clearly doing and will do nothing about this employee. I was disrespected and felt unsafe during the shuttle service ride driven by Chris Holmes. I am uncomfortable, as a woman, that this person drove me home. I understand being late to work happens, but making people wait instead of finding a viable replacement option for THEM to get to work on time, because their shuttle driver was late, and that wouldn’t have to require them going through the process of renting a car when they did not need it (clearly except for that morning), shows lack of organization and willingness to find a viable resolution other than to wait. However, the main issue was the late driver’s Chris Holmes’ behavior. It was blatantly obvious he was late, confirmed by the manager that he was late, so why continue to lie about it during the entire car ride. Then tells me to shut my mouth, he is here, yet fails to drive me to the proper address, multiple times, despite repeating it multiple times, while focused on setting the music because that was important at the time. He was slurring his words into the navigator which explained why it didn’t register the 5 times he said the address. Goes off about how the world is, while I am quiet and distraught. He then gets to a left turn at a red light, with no no left turn on red signal sign, he clearly can turn but doesn’t go until it is green, further wasting time on purpose. How much more incompetent can you get. I should have jumped out the car at that point. When I communicated this to the manager, he then had the nerve to bring up social issues to justify this employee’s behavior, as if that was relevant in my complaint. Then he should not be working and dealing with customers, at all, at this time. A stern ‘talk’ isn’t going to do much to someone who is senile and defends their unprofessional behavior because they have worked there for a ‘long’ time. I recommend you avoid their shuttle service by Chris Holmes, so you don’t feel disrespected or unsafe. Again, if these are the people that they hire and justify keeping, let alone their behavior towards customers, you should do business and service somewhere else.