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MileOne Autogroup

3.9
(334 reviews)
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Business Details

1 Olympic Place, Suite 1200, Towson, MD
21204, United States
(410) 575-1930
https://www.mileone.com/
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About

Car DealerUsed Car Dealer
MileOne Autogroup represents 25 automotive brands, at 80 dealerships and 9 body shops within the Hall, Heritage, Herb Gordon, and MotorWorld divisions. We are the largest automotive sales and service network in the Mid-Atlantic region with the corporate office in Towson, Maryland, and dealerships located throughout Maryland, Pennsylvania, Virginia, and North Carolina.

Details

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Location

MileOne Autogroup
1 Olympic Place, Suite 1200, Towson, MD
21204, United States

Hours

Reviews

3.9
334 reviews
5 stars
182
4 stars
58
3 stars
25
2 stars
18
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including lack of communication and responsiveness from staff.

Sales Experience

Several reviews highlighted negative sales experiences, with customers feeling misled or pressured during the buying process.

Service Issues

Customers frequently mentioned issues with service departments, including delays, unfulfilled promises, and poor handling of vehicle repairs.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and professionalism, indicating that positive experiences do occur.
  • CM
    Carl Malone
    Oct 8, 2025
    1.0
    Herb Gordon Volvo DBA Volvo Of Silver Spring, has been avoiding the issues with my XC90, due to electronic issues caused by weather related leakes through my sunroof. I purchased extended warranty through the dealership and was told that that waranty does not cover leakes. This is just the beginning of my attempt to convince Volvo of Silver Spring to support the repairs of my SUV
  • AA
    Andrew
    Sep 19, 2025
    1.0
    MileOne is driven by greed, not by customer care. Every step of the process makes it clear that profit comes first and the customer’s best interest comes last. Their culture revolves around the mighty dollar, not building trust or long-term relationships. If you value integrity, transparency, and genuine service, I would strongly caution you to take your business elsewhere.
  • MV
    Michael Vance
    Aug 16, 2025
    1.0
    Purchased an Ioniq 5 limited and salesman forgot to turn on my hotspot. After multiple calls and e-mails to do a pretty simple task. I am still without my hotspot; I flew from Milwaukee and even paid 5k over. Skip this dealership as once they have your cash, they are done with you. And skip the response of BS about calling... we have been thru that MileOne! Again SKIP this Dealership!
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Brand Certified Facts from MileOne Autogroup

This information is certified by MileOne Autogroup and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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