Business Details
About
Car DealerUsed Car Dealer
MileOne Autogroup represents 25 automotive brands, at 80 dealerships and 9 body shops within the Hall, Heritage, Herb Gordon, and MotorWorld divisions. We are the largest automotive sales and service network in the Mid-Atlantic region with the corporate office in Towson, Maryland, and dealerships located throughout Maryland, Pennsylvania, Virginia, and North Carolina.
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
333 reviews
5 stars
182
4 stars
58
3 stars
25
2 stars
18
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers expressed dissatisfaction with the level of customer service, citing issues with responsiveness and care after the sale.
Sales Experience
Several reviews highlighted negative experiences during the sales process, including miscommunication about vehicle availability and pressure tactics.
Service Issues
Customers reported significant problems with service departments, including delays, poor communication, and unresolved vehicle issues.
Integrity Concerns
Multiple reviews mentioned a lack of integrity and transparency, with customers feeling misled about vehicle conditions and warranty coverage.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their helpfulness and professionalism, indicating that positive experiences do occur.
- CMCarl MaloneOct 8, 20251.0Herb Gordon Volvo DBA Volvo Of Silver Spring, has been avoiding the issues with my XC90, due to electronic issues caused by weather related leakes through my sunroof. I purchased extended warranty through the dealership and was told that that waranty does not cover leakes. This is just the beginning of my attempt to convince Volvo of Silver Spring to support the repairs of my SUV
- AAAndrewSep 19, 20251.0MileOne is driven by greed, not by customer care. Every step of the process makes it clear that profit comes first and the customer’s best interest comes last. Their culture revolves around the mighty dollar, not building trust or long-term relationships. If you value integrity, transparency, and genuine service, I would strongly caution you to take your business elsewhere.
- MVMichael VanceAug 16, 20251.0Purchased an Ioniq 5 limited and salesman forgot to turn on my hotspot. After multiple calls and e-mails to do a pretty simple task. I am still without my hotspot; I flew from Milwaukee and even paid 5k over. Skip this dealership as once they have your cash, they are done with you. And skip the response of BS about calling... we have been thru that MileOne! Again SKIP this Dealership!
- LZLi ZhangJun 20, 20255.0I bought a new 2024 Toyota Prius Prime from Heritage Toyota Owings Mills. The sales staff, especially Joey Cheng, were extremely helpful. He is very knowledgeable and patient with us. His professionalism and great help made the entire purchasing process painless and pleasant. I highly recommend him to anyone who plans to purchase a car.
Frequently Asked Questions About MileOne Autogroup
What types of automotive brands does MileOne Autogroup represent?
MileOne Autogroup represents 25 automotive brands across multiple dealerships and divisions in the Mid-Atlantic region.
Where is MileOne Autogroup's corporate office located?
The corporate office of MileOne Autogroup is located at 1 Olympic Place, Suite 1200 in Towson, Maryland.
What are the regular business hours of MileOne Autogroup?
MileOne Autogroup is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does MileOne Autogroup offer vehicle service and repairs?
Yes, MileOne Autogroup provides automotive sales and service including repair, oil changes, and maintenance.
Can customers pay with credit or debit cards at MileOne Autogroup?
Yes, customers can pay using both credit and debit cards at MileOne Autogroup.
Is vehicle rental available at MileOne Autogroup?
No, MileOne Autogroup does not offer car rental services.
How can I find the latest car deals at MileOne Autogroup?
You can discover the best car deals by visiting MileOne Autogroup's wholesale new inventory page at https://www.mileone.com/wholesale-new-inventory/index.htm.
What nearby automotive dealerships could I visit to compare options with MileOne Autogroup?
You can visit the nearby Heritage | MileOne Autogroup truck and used car dealership or Allstate Leasing car dealer for additional automotive options in the area.
Are there nearby dining options near MileOne Autogroup for customers to enjoy?
Yes, customers can visit nearby restaurants such as Perennial, Cunningham's, and Cunningham's Cafe & Bakery before or after their visit to MileOne Autogroup.
What other professional services are close to MileOne Autogroup that customers might find useful?
Nearby you can find services including Cardinal Tax for accounting, Mosson Law for legal assistance, and Safe Retirement Solutions for financial advising.