This afternoon, my Subaru Outback—purchased just a week ago—died at a stoplight, leaving me in a tough spot. After getting a jump, I made it to AutoZone (Store #06539), and what happened next completely turned my day around.
I was helped by Ronnie Davis (CSR #07), and from the start, his professionalism and character stood out. He was polite, friendly, and genuinely committed to helping—something you don’t always see these days.
Ronnie quickly ran a full diagnostic: starter, alternator, and system all checked out, but the battery showed wear at 79%. He also confirmed no additional system issues. Knowing Subarus can demand a strong battery, we decided to upgrade.
Although store policy prevented him from installing the battery due to my push-start system, Ronnie didn’t stop there. He brought the battery and tools out to my car and walked alongside me through the entire replacement process—like a seasoned pro guiding the way.
Throughout it all, he was patient, knowledgeable, and incredibly kind. His work ethic and attitude reflect extremely well on the store, AutoZone as a company, and clearly the values he was raised with.
I will absolutely return to this location and highly recommend it to others. AutoZone corporate—this young man deserves recognition. Ronnie sets the standard for what customer service should look like.