Business Details
About
Car DealerMercedes Benz DealerUsed Car Dealer
Mercedes-Benz of Silver Spring supports all your vehicle needs. Check out our latest Mercedes-Benz lease and service offers. Shop in-stock inventory or reserve your new Mercedes-Benz, view our extensive pre-owned selection, or schedule your Mercedes-Benz service appointment. Plus, get more than ever for your trade-in now at Mercedes-Benz of Silver Spring. Please note our hours may vary. Please visit our website or call for current sales and service hours.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Mercedes-Benz of Silver Spring
3301 Briggs Chaney Road, Silver Spring, MD
20904, United States
Hours
Reviews
4.3
1,354 reviews
5 stars
1,027
4 stars
98
3 stars
40
2 stars
31
1 star
158
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism and attentiveness of staff, particularly service advisors like Juan Ayala and Celestine Lovence.
Service Efficiency
Customers frequently noted quick turnaround times and efficient service processes, with several mentioning timely updates and communication.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding poor customer service experiences, particularly during service appointments.
Sales Experience
Several customers highlighted a smooth and stress-free car buying experience, often crediting knowledgeable sales staff for their satisfaction.
Pricing Concerns
Some customers expressed dissatisfaction with service pricing, feeling that costs were higher than expected for routine maintenance.
- AOAlli Oseni6 days ago4.0The Service Advisor TONNY WAMBUGU was very helpful and cordial in resolving my concerns. I had my issues resolved without due hardship. Thanks.
- ABAli Al bassamJan 3, 20261.0This dealership uses classic bait-and-switch scam tactics. A salesperson named Jeff contacted me multiple times about leasing a C300. We clearly agreed over the phone on: • A specific monthly lease payment • Service A and Service B included I called twice more just to confirm the exact monthly payment, and each time Jeff said he confirmed it with the manager and that everything was approved. Based on these lies, I drove 1.5 hours to the dealership the same day. Once I arrived, they completely changed the deal: • The monthly payment was $170 MORE • Service A and Service B were removed This is straight-up deception. They lure you in with fake numbers, then try to pressure you into a worse deal in person. The General Manager was just as dishonest, attempting to justify the new price and pretending this was normal. It’s not. This is intentional customer manipulation. I told them multiple times not to waste my time and that I would only come in if the numbers were final and reasonable. They lied anyway. No integrity. No transparency. No respect for customers. If you value your time and money, stay far away from this dealership.
- LCLeslie C. CooperJan 3, 20265.0Tonny W. provided excellent customer service. He expedited our repairs due to the holiday and kept us informed every step of the way. He responded promptly to questions and followed up after our appointment to ensure our satisfaction. He definitely made our service experience a pleasant one.
- LHLisa HarperDec 26, 20255.0It was worth the drive from Rockville to buy a car from Mercedes Benz of Silver Spring. The inventory allowed for a wide choice and the customer service proved to be outstanding. We had been looking for a new car for a long time but it took Julian Chin to find us the right car at the right price. All the members fo the staff who helped us from the Manager to the finance expert were professional, personable and patient.
- CDCindy DouglasDec 24, 20255.0Charlie Miller is phenomenal! He makes himself available to me as a customer whenever I have a question about my new C-class! His client-facing skillsets and his personality are definitely customer-focused and client-first! I make special trips into the dealership just to speak to Charlie and say, “Hello”! Why? Because he is the “Best” and he knows the products that he sales regardless of the Mercedes make or model! Thank you for your outstanding customer service, Charlie!
Frequently Asked Questions About Mercedes-Benz of Silver Spring
What types of vehicles can I find at Mercedes-Benz of Silver Spring?
You can shop for new and pre-owned Mercedes-Benz vehicles, including the latest models available in-stock or by reservation.
Can I schedule a service appointment at Mercedes-Benz of Silver Spring?
Yes, you can schedule your Mercedes-Benz service appointment online via their reservation page.
What are the regular operating hours for Mercedes-Benz of Silver Spring?
Monday to Friday, 7:30 AM to 8:00 PM; Saturday, 8:00 AM to 6:00 PM; closed on Sundays except the last Sunday of every month, open from 12:00 PM to 5:00 PM.
Does Mercedes-Benz of Silver Spring offer any special trade-in deals?
Yes, the dealership offers more than ever for your trade-in vehicle.
Is Mercedes-Benz of Silver Spring accessible for people with disabilities?
Yes, the dealership has wheelchair accessible entrances, seating, and restrooms to accommodate all customers.
What is the main contact phone number for Mercedes-Benz of Silver Spring?
You can contact them at +1 877-658-3780 for sales, service, or general inquiries.
How can I contact Mercedes-Benz of Silver Spring via messaging?
You can reach them through SMS at +1 866-610-9596 for quick questions or assistance.
What nearby car dealerships are close to Mercedes-Benz of Silver Spring?
Nearby car dealerships include The Mercedes-Benz Guy - Tony Zelaya, Sport Honda, Herb Gordon Subaru, Audi Silver Spring, BMW of Silver Spring, Volvo Cars Silver Spring, Porsche Silver Spring, and Infiniti Of Silver Spring, providing customers with diverse automotive options in the area.
Are there automotive repair and parts services near Mercedes-Benz of Silver Spring?
Yes, there are nearby automotive repair and parts providers such as MileOne Body Shop Express, Jim Coleman Nissan, getBMWparts.com, and Ron Askew - Your Personal Car Advisor.
What nearby community centers or attractions can I visit around Mercedes-Benz of Silver Spring?
You can visit the Eastern Montgomery Regional Services Center and East County Community Center, which offers sports, recreation, and amusement activities to enjoy before or after your visit.