Business Details
About
Car DealerMercedes Benz DealerUsed Car Dealer
Mercedes-Benz of Silver Spring supports all your vehicle needs. Check out our latest Mercedes-Benz lease and service offers. Shop in-stock inventory or reserve your new Mercedes-Benz, view our extensive pre-owned selection, or schedule your Mercedes-Benz service appointment. Plus, get more than ever for your trade-in now at Mercedes-Benz of Silver Spring. Please note our hours may vary. Please visit our website or call for current sales and service hours.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Mercedes-Benz of Silver Spring
3301 Briggs Chaney Road, Silver Spring, MD
20904, United States
Hours
Reviews
4.3
1,336 reviews
5 stars
1,011
4 stars
97
3 stars
40
2 stars
31
1 star
157
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism and attentiveness of service advisors like Ernesto, Juan, and Lovence, highlighting their excellent communication and support throughout the service and buying processes.
Service Efficiency
Several reviews noted the quick turnaround times for service appointments and repairs, with many customers expressing satisfaction with the speed and efficiency of the service provided.
Mixed Experiences
While many customers had positive experiences, some reported issues with customer service, particularly regarding communication and follow-up, indicating a need for improvement in these areas.
Sales Experience
Customers frequently mentioned positive interactions with sales staff, particularly Lovence and Howard, who were described as knowledgeable, friendly, and helpful in the car-buying process.
Facility Cleanliness
The dealership was generally noted for its clean and welcoming environment, contributing to a positive overall experience for customers.
- LJLeslie Joyner3 days ago5.0MB of Silver Spring provided excellent service on my E class car today! I needed refurbishment service to my car’s subframe. My service representative Tonny Wambugu, patiently answered all of my questions and scheduled an appointment for the next day due to safety concerns of my cars condition. They gave me an expected date for completion and they returned my car a day earlier!. Tonny also provided a multi-point inspection and alerted me about another issue that needed attention. When I picked up my car, my husband and I also received friendly customer service from Scot Shumway with whom we enjoyed talking to as we waited for my car to be brought into the service area. Overall, this was a pleasant experience at MB of Silver Spring.
- CCCarey ChernerNov 8, 20255.0I have to give it up to Renee who helps with all things tech related. She was happy to help even though we weren't a customer. She was very responsive and helped us get our app set up on our new Mercedes. It is refreshing to see someone who is just happy to help with nothing to gain. Renee, thank you so much for all you did for us!!!
- AKAlex K.Nov 7, 20253.0I like service here, but $460 for the A1 service? Technically, paying over $400 just for oil change. I understand, it is a Mercedes, but still... Search online suggests this service should cost $200-$320. Advice to customers: check prices before you drive in.
- ACAda ChanOct 30, 20255.0I went in for brake and rotor repairs, and the entire process was seamless from start to finish. I scheduled my appointment online, which was quick and easy. When I arrived, I was greeted right away and kept informed throughout the service — from the repair estimate to how long it would take. Ernesto, my service advisor, was pleasant, professional, and provided excellent communication. Great experience overall — highly recommend!
- JKJennie KaraOct 27, 20255.0Lovence is the definition of excellence — the real deal through and through. I’ve known Lovence for several years—going on a decade—and his level of professionalism, knowledge, and dedication has never wavered. From start to finish, he made this car-buying experience seamless, enjoyable, and completely stress-free. Lovence is personable, transparent, and genuinely cares about his clients. He goes above and beyond, paying attention to every intricate detail to ensure you get the best deal possible. He embodies excellence—he’s not just a Mercedes-Benz sales professional; he’s a trusted advisor who truly delivers on every promise. His customer service is consistently top-notch, and his dedication to finding the perfect fit for each client sets him apart. Thank you, Lovence, for once again proving why you’re the best in the business!
Frequently Asked Questions About Mercedes-Benz of Silver Spring
What types of vehicles can I find at Mercedes-Benz of Silver Spring?
You can shop for new and pre-owned Mercedes-Benz vehicles, including the latest models available in-stock or by reservation.
Can I schedule a service appointment at Mercedes-Benz of Silver Spring?
Yes, you can schedule your Mercedes-Benz service appointment online via their reservation page.
What are the regular operating hours for Mercedes-Benz of Silver Spring?
Monday to Friday, 7:30 AM to 8:00 PM; Saturday, 8:00 AM to 6:00 PM; closed on Sundays except the last Sunday of every month, open from 12:00 PM to 5:00 PM.
Does Mercedes-Benz of Silver Spring offer any special trade-in deals?
Yes, the dealership offers more than ever for your trade-in vehicle.
Is Mercedes-Benz of Silver Spring accessible for people with disabilities?
Yes, the dealership has wheelchair accessible entrances, seating, and restrooms to accommodate all customers.
What is the main contact phone number for Mercedes-Benz of Silver Spring?
You can contact them at +1 877-658-3780 for sales, service, or general inquiries.
How can I contact Mercedes-Benz of Silver Spring via messaging?
You can reach them through SMS at +1 866-610-9596 for quick questions or assistance.
What nearby car dealerships are close to Mercedes-Benz of Silver Spring?
Nearby car dealerships include The Mercedes-Benz Guy - Tony Zelaya, Sport Honda, Herb Gordon Subaru, Audi Silver Spring, BMW of Silver Spring, Volvo Cars Silver Spring, Porsche Silver Spring, and Infiniti Of Silver Spring, providing customers with diverse automotive options in the area.
Are there automotive repair and parts services near Mercedes-Benz of Silver Spring?
Yes, there are nearby automotive repair and parts providers such as MileOne Body Shop Express, Jim Coleman Nissan, getBMWparts.com, and Ron Askew - Your Personal Car Advisor.
What nearby community centers or attractions can I visit around Mercedes-Benz of Silver Spring?
You can visit the Eastern Montgomery Regional Services Center and East County Community Center, which offers sports, recreation, and amusement activities to enjoy before or after your visit.