Enterprise Rent-A-Car

4.0
514 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Silver Spring, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Wheaton Veirs Mill Road location today.

Location

Enterprise Rent-A-Car
11201 Veirs Mill Rd, Silver Spring, MD
20902, United States

Hours

Reviews

4.0
514 reviews
5 stars
334
4 stars
52
3 stars
25
2 stars
18
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some employees are praised for their friendliness and professionalism, while others are criticized for poor attitudes and unhelpfulness.

Car Availability

Multiple reviews indicate issues with car availability, including reservations not being honored and customers being left without vehicles.

Cleanliness and Condition

While some customers report clean and well-maintained vehicles, others mention receiving dirty cars or vehicles in poor condition.

Efficiency

Customers appreciate quick service during pick-up and drop-off, but some report long wait times and inefficiencies during the rental process.
  • TD
    tracy ducker
    Dec 24, 2025
    2.0
    I checked in the day before my rental so they knew I was renting the car. But, the car wasn’t at the location I rented from. They had to pick it up from another location. I had to wait 45 minutes to get the car. This is unacceptable I had to be somewhere and was late. Will never rent a car from here again.
  • SW
    Solo Wossene
    Dec 9, 2025
    5.0
    Dedicated representatives I was met being showed up kindness and respectfully approach
  • ID
    Ibrahima D DIALLO
    Dec 5, 2025
    1.0
    Take your business elsewhere and avoid this place at all costs. Worst customer service ever
  • CD
    Christopher Dylan Hinds (Dylan)
    Nov 28, 2025
    5.0
    The best
  • JS
    James Sotovando
    Nov 4, 2025
    3.0
    I gave it 3 stars because of the first young lady that helped me. She was awesome. Very quick and professional, and I got there right before they were closing. Other customers were not so nice to her which is unfortunate. 3 stars because the 2nd young lady who helped me has a really really bad attitude. It is almost as if she's angry with the customers because she has to do her job. Either do it with a good attitude or find something else. She was so rude from the first time she "helped" me up until the 2nd time she "helped" me. Enterprise please work your magic and get rid of her. Aside from that, the van I rented was very clean, and in full working mode. No complaints on the van.

Frequently Asked Questions About Enterprise Rent-A-Car

What are the operating hours of Enterprise Rent-A-Car in Silver Spring, MD?

Enterprise Rent-A-Car at 11201 Veirs Mill Rd, Silver Spring, MD is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 9:00 AM to 12:00 PM.

What types of vehicles can I rent from Enterprise Rent-A-Car Wheaton Veirs Mill Road location?

Enterprise offers a wide range of vehicles including standard rental cars, vans, luxury cars, and auto rentals suitable for errands or weekend getaways.