Enterprise Rent-A-Car

4.0
755 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Silver Spring, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Georgia Avenue location today.

Location

Enterprise Rent-A-Car
8208 Georgia Ave, Silver Spring, MD
20910, United States

Hours

Reviews

4.0
755 reviews
5 stars
498
4 stars
66
3 stars
39
2 stars
23
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rude and unprofessional behavior, particularly from management.

Vehicle Availability

Frequent complaints about lack of available vehicles despite reservations, leading to significant customer dissatisfaction.

Rental Process

Some customers experienced long wait times for vehicle pickup and issues with the rental process, while others noted quick and efficient service.

Cleanliness and Condition

Many customers appreciated the cleanliness and condition of the vehicles, though there were isolated reports of receiving cars in poor condition.

Management Issues

Several reviews highlighted problems with management, including unprofessional behavior and poor communication, negatively impacting the overall customer experience.
  • MF
    Matt Fry
    2 days ago
    5.0
    Very easy to rent from. I've come here several times.
  • TW
    Trevor Wellington
    Nov 16, 2025
    5.0
    Prompt and courteous service. Was able to provide me a rental within minutes of an accident.
  • SJ
    Sarah Johnson
    Nov 14, 2025
    5.0
    I don't know his name but the employee that worked last Sunday did a FANTASTIC job of managing 10 customers at once, all on his own. When I walked in to pick up my one way rental, I was in a rush and initially dismayed to see so many others waiting. Yet the employee did an incredible job of taking care of everyone there with efficiency and kindness. Thank you!
  • FL
    fabiola llanos
    Oct 27, 2025
    5.0
    I had a really great experience from last Thursday - Friday thanks to Erin. My car was in the shop and I was able to dropped off and picked up at the nearby shop (by Erin and Cecilia). When waiting for check-in/check-out, all the associates were friendly to customers. When I rent again, I'll be sure to come to this enterprise :)
  • SN
    Standards NoCompromise
    Oct 24, 2025
    5.0
    Excellent customer service, especially from their branch manager, who was knowledgeable, respectful, and efficient. Instead of waiting for an SUV, the car that was immediately ready was rented. It was nice to be able to get going. The car was great. Overall, it was a wonderful experience, especially getting help setting up the phone to work with the vehicle.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Silver Spring?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit various needs.

What are the operating hours of Enterprise Rent-A-Car on weekdays?

The location is open Monday through Friday from 7:30 AM to 6:00 PM.