Customer Service
Many customers praised the exceptional customer service provided by staff, particularly highlighting Dimitra, Rose, and Edwin for their professionalism, knowledge, and attentiveness.
Sales Experience
Customers reported a smooth and enjoyable car-buying experience, with several mentioning the helpfulness and patience of sales representatives, especially Rose and Edwin.
Service Quality
The service department received positive feedback for its efficiency, communication, and thoroughness, with many customers expressing satisfaction with the service advisors and technicians.
Communication Issues
Some customers experienced poor communication and delays, particularly regarding service appointments and follow-ups, leading to frustration.
Overall Satisfaction
Overall, the dealership is highly recommended for its friendly atmosphere and commitment to customer satisfaction, although there are some concerns about specific service experiences.