Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 13847 Outlet Dr in Silver Spring offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
3.6
263 reviews
5 stars
119
4 stars
45
3 stars
25
2 stars
16
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of knowledge.
Product Availability
Customers appreciated the availability of parts and the convenience of online ordering with in-store pickup, although there were complaints about items being out of stock.
Store Management
Several reviews highlighted issues with store managers, particularly regarding their professionalism and customer interaction, leading to negative experiences for some customers.
Return Policy
The return policy received significant criticism, with multiple customers expressing frustration over difficulties in returning items and lack of clear communication about return restrictions.
Store Environment
Some customers noted a negative atmosphere in the store, citing unprofessional behavior from staff and a lack of cleanliness.
- JKJoe KwakNov 11, 20255.0Great usual. Thank you.
- SBshannon booneOct 19, 20255.0Went into the store to get rotors and brakes And I was helped immediately. Curtis is one of the best people who works in the store . He told everything I need to know about the Rotors and brakes that I was purchasing. Very kind and has amazing customer service skills he made me very comfortable and I left without any worries. Thank you so much CURTIS!!!!!!
- TLted LJul 8, 20255.0Steve went above and beyond to assist me with part I need The best Customer service Thnkyou.
- SCSamir CruzJun 5, 20251.0Horrible experience I ask for a battery test at 06:00pm It’s summer time daylight stay untill 8pm they said something about a store policy where they can’t go out the store at that time? You come there so they can help you right?
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What services does Advance Auto Parts in Silver Spring offer for car batteries?
We offer free battery installation with purchase, free battery testing and recycling, and sell replacement batteries. Exclusions may apply.
Can Advance Auto Parts recycle used motor oil?
Yes, we recycle used motor oil for free. Exclusions may apply.
Does Advance Auto Parts install windshield wipers purchased at the store?
Yes, we provide free windshield wiper installation with purchase. Exclusions may apply.
Can I get my car's check engine light scanned at Advance Auto Parts?
Yes, our Team Members will scan engine codes for free. Exclusions may apply.
What are the store hours for Advance Auto Parts at 13847 Outlet Dr?
We are open Monday through Saturday from 8:00 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM.
What payment options are accepted at Advance Auto Parts in Silver Spring?
We accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Advance Auto Parts offer curbside pickup services?
Yes, curbside pickup is available at our Silver Spring location.
Are there any places to eat near Advance Auto Parts at 13847 Outlet Dr?
Nearby dining options include Yoyo Cafe & Sports Bar, Dovis Best Restaurant and Bar, Cyndy's Seafood, Starbucks, Subway, Elsi Ethiopian Restaurant and Bar, and MINA'S GRILL & KABAB, perfect spots to visit before or after your auto parts shopping.
Are there any discount or clothing stores near the Silver Spring Advance Auto Parts?
Yes, nearby retail options include Dollar Tree, Ross Dress for Less, Rainbow Shops, and Family Dollar for your discount and clothing needs.
What nearby services can complement my visit to Advance Auto Parts?
Near our store, you'll find services like KeyMe Locksmiths for key needs, Briggs Chaney Walk-In Clinic for health care, and Salon Plaza for beauty and grooming.