Pohanka Hyundai Of Salisbury

Reviews

• BF

  Barry Fink

  2 days ago
  5.0
  The service we recently had at Pohanka Hyundai in Salisbury is the best experience we’ve ever had while having a car repaired. and Carly Whitelock is the best service advisor my wife and I have ever had. Carly made everything so simple and easy for the whole experience and went over and above the call of duty in our opinion. It would be hard to explain all that she did in this review, but she was outstanding in all aspects of the service repair. And we have to recognize and hand it to Hyundai corporation for standing behind their warranty of 10 years and 100,000 miles. Barry and Judy Fink
• RR

  Roketta

  2 days ago
  5.0
  From my very first experience in getting service, the team has always been professional and respectful. During this service, however, the technician's video was muffled in some places however, the gentleman at the desk who completed all service related work and check-in showed me the video and interpreted what was said.
• CG

  Cynthia Giddens

  4 days ago
  5.0
  My first time going there and it was a great experience...Their whole team was great...treated me with respect and made me very comfortable...They helped me get into a vehicle the same day...i definitely will be going to them again if ever in need of a vehicle..THANK U TEAM OF POHANKA HYUNDAI
• KT

  Kassandra Turnbull

  Feb 25, 2026
  5.0
  I want to take a moment to thank the dealership team for taking the time to address and resolve the concerns I previously experienced. I truly appreciate the effort that was made to clarify the situation and ensure everything was handled correctly. While the initial process was frustrating due to miscommunication, I’m grateful for how the team listened, followed up, and worked to make things right (Sherrie). Their professionalism and willingness to correct the issue meant a great deal to me. Most importantly, I appreciate the care shown in making sure I felt comfortable and satisfied moving forward (Alyssa). That made all the difference. I’m thankful for the resolution and for the positive way the experience ultimately concluded. Thank you again to the entire team for your time, attention, and commitment to customer satisfaction.
• KT

  Kassandra Turnbull

  Feb 22, 2026
  1.0
  I rarely write negative reviews, but this experience requires honesty. I am giving this dealership one star due to a serious lack of transparency and inconsistency throughout the sales process. During our visit, we were not given full and accurate information about the financial details of our transaction. After receiving over $5,000 back, I specifically asked whether we would owe anything further and was clearly told no. However, once we reviewed the paperwork regarding the vehicle value and remaining balance, the explanation changed. That shift in information was both confusing and frustrating. Transparency and clarity are critical when making a major financial decision like purchasing a vehicle. Customers deserve straightforward answers and consistent communication from start to finish. Discovering later that we may have had other options available from the beginning made the experience even more disappointing. In addition, the way certain parts of the conversation were handled lacked the level of professionalism I expect in a business transaction of this magnitude. Clear communication and integrity should never be optional. This was a learning experience for us. I strongly encourage anyone considering doing business here to carefully review every document, ask direct questions, and ensure that everything discussed verbally is clearly reflected in writing before signing.

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