NTB-National Tire & Battery

Reviews

• MT

  Mark Trimmer

  Apr 4, 2026
  5.0
  William Everheart was one of the mechanics who have helped me on my truck amd offered his professional advice in helping me with keeping my 1995 Ford Explorer in excellent running condition with new tires and brakes and so much more!Because of him I will always be a faithful customer when it comes for the needs of my truck and van in proper maintenance to always know I have a safe dependable vehicle on the road!Thank you William For all your help! Mark Trimmer
• VT

  Valerie Trimmer

  Apr 4, 2026
  5.0
  Came into the store to ask about pricing on tires for my car. Spoke to William and he was very knowledgeable about tires for my car. He helped me find affordable tires for my car and booked my appointment fast. Would recommend this location and their helpful service managers.
• AA

  Andi

  Apr 4, 2026
  5.0
  I was at this place by Mistake, I was supposed to go to NTB on Randolf but the associate named William and Marcus(the mechanic) took me in super nicely helped me with the oil change and they were super fast and helpful.
• KK

  Kisha

  Apr 4, 2026
  1.0
  Extremely disappointing and frustrating experience with the Rockville NTB. I scheduled a tire service appointment online and selected a time slot that was clearly listed as available. Shortly after booking, I received a call from the store saying they noticed the appointment but that they couldn’t actually honor it. If you have no intention of honoring the time slots listed online, then why are they there in the first place? Listing appointments that can’t actually be honored is misleading and shows a real lack of respect for customers’ time. People schedule appointments because they are trying to plan their day — not so a business can call back and cancel after the fact. To make matters worse, the service I needed was simply a tire plug — something that typically takes about five minutes. Yet even for something that quick, they still couldn’t accommodate the appointment they listed as available. Overall, this was extremely unprofessional and honestly unacceptable. It feels like the online scheduling system is pointless if the location can just decide not to honor the appointments. I’m not someone who usually writes reviews, but this experience was frustrating enough that I felt the need to share it. I had hoped for a much smoother experience and unfortunately left feeling very disappointed. Because of this, I will look elsewhere for service in the future
• JJ

  Jack Farner (Jak220)

  Mar 10, 2026
  2.0
  Had a tire that had gone flat that was too damaged to patch so I set up an appointment and was there yesterday to have a replacement I had ordered installed. I had a warranty with the tire company and they told me in advance I'd need someone at the tire shop to confirm the tread depth and then they'd reimburse me if the tire met the requirements. Sophie "helped" me when I arrived and was immediately rude and seemed like she'd rather be doing literally anything else. When I tried to tell her about confirming the tread she wouldn't even let me finish my sentence and kept cutting me off saying "we don't deal with third party". When she eventually let me finish explaining she agreed to have me call the tire company and she would confirm with them how much tread was left. When I opened my phone to call the tire company she immediately said "If you're going to be on speaker you can just go in the waiting room" despite the fact that there wasn't even anyone else in the store at the time. I'm not sure why she felt entitled to treat me so dismissively but if the intended effect was to have me never take my business to an NTB/Mavis again she certainly succeeded. Luckily Sophie was gone by the time my repairs were complete, the employee who gave me my keys and receipt was much more friendly and attentive as well as the person on the phone who I scheduled the appointment with, and the work itself seems fine and was quick which is the only reason this isn't a 1 star review.

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