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Enterprise employee helping Enterprise car rental customer roadside in the rain
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Enterprise Rent-A-Car

4.1
(359 reviews)

Business Details

15123 Frederick Rd, Rockville, MD
20850, United States
(301) 309-1711

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Rockville, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Frederick Road location today.

Location

Enterprise Rent-A-Car
15123 Frederick Rd, Rockville, MD
20850, United States

Hours

Reviews

4.1
359 reviews
5 stars
244
4 stars
41
3 stars
4
2 stars
13
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their professionalism, friendliness, and willingness to go above and beyond to assist.

Reservation Issues

Several reviews highlighted problems with reservations, including unavailability of reserved vehicles and incorrect information provided.

Management Concerns

There were multiple complaints regarding the branch manager's unprofessional behavior and poor customer service.

Overall Experience

While some customers had excellent experiences, others reported significant frustrations, indicating inconsistency in service quality.
  • TF
    Tee F.
    Feb 25, 2026
    5.0
    Ibrahim was awesome! Kept the process quick and easy.
  • CH
    Callie Heaton
    Feb 21, 2026
    5.0
    Great customer service and made a difficult situation better. Wish our insurance and the insurance of the person who hit us were as good.
  • DB
    DeAndre Baylor
    Feb 19, 2026
    5.0
    From the moment I arrived at the branch, everything was handled with swiftness, professionalism, and genuine etiquette. The staff clearly take pride in their work, and it shows in every interaction. Ibrahim was my first contact and stood out the most. He was exceptionally kind, attentive, and proactive in addressing every detail. Rather than simply processing a transaction, he took the time to understand my needs, explain options clearly, and make sure I felt comfortable and confident with the rental. That level of personal attention is increasingly rare and truly appreciated. His approach creates an environment where customers feel respected and valued, and where staff clearly operate as a cohesive, well-trained team. The vehicle itself was in excellent condition—clean, well-maintained, and exactly as promised. Pickup and return were both quick and straightforward, with no surprises or unnecessary delays. This is usually my go to Enterprise due to me leaving so close but the profound customer service is why I keep coming back.
  • FR
    F. D. Robinson
    Feb 9, 2026
    5.0
    Had to get a loaner through my Insurance Company from Enterprise Rent-A-Car in Rockville, Frederick Road. The entire process was flawless!
  • NN
    Namsam
    Jan 22, 2026
    1.0
    SCAM SCAM SCAM!!First of all these guys did not have a car available for me inspite of having a reservation!So i ended up getting a car from the enterprise on silver spring and they did a great job in accommodating me with the car my insurance would cover.And so when i dropped of the car at the international body shop in gathersburgh the rental car was not inspected or anything.enterprise rockvile now calls me up saying there is a USB port missing in the car which i have no clue about as i did not even use it neither did i notice the part not being there.They now want me to pay for something i am not responsible for!!Wow.If this was the case my car should have been thoroughly inspected upon returning.4-5 days later somone called CHRIS calls me up about the missing USB part Which i have no idea about.Stop Scamming please and trying to recover expenses for damages i am not responsible for.Extremely badd badd experience here at the rockville enterprise rentals.Stay away please.And i will not be paying for any damages that are been bought to me a week later my rental was returned.Namit satam

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Rockville, MD?

Enterprise offers a wide range of vehicles including standard cars, vans, and luxury cars to suit your rental needs.

Where is the Enterprise Rent-A-Car location in Rockville?

The Enterprise Rent-A-Car is located at 15123 Frederick Rd, Rockville, MD 20850.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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