Enterprise Rent-A-Car

4.1
342 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

15123 Frederick Rd, Rockville, MD
20850, United States
(301) 309-1711
https://www.enterprise.com/en/car-rental/locations/us/md/rockville-frederick-rd-1601.html
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About

Car Rental AgencyVan Rental
Need a rental car in Rockville, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Frederick Road location today.

Location

Enterprise Rent-A-Car
15123 Frederick Rd, Rockville, MD
20850, United States

Hours

Reviews

4.1
342 reviews
5 stars
229
4 stars
41
3 stars
4
2 stars
13
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendly and helpful service, particularly highlighting individuals like Darrian, Chris, and Travis for going above and beyond.

Management Issues

Several reviews criticized the branch manager, Kenneth, for being rude and unprofessional, leading to negative experiences for customers.

Vehicle Availability

Customers expressed frustration over not receiving the vehicles they reserved, with some reporting long wait times and inadequate communication regarding availability.

Rental Process

While some customers found the rental process smooth and efficient, others reported issues with deposits and unexpected charges, leading to dissatisfaction.

Overall Experience

Despite some negative feedback, many customers reported positive experiences and expressed a willingness to return, citing excellent service and well-maintained vehicles.
  • MW
    Mary Wilson
    5 days ago
    5.0
    I had a very good experience with Enterprise, but i would like that the service if tracking your cars should be included to your program Thanks my humble Opinion.
  • FM
    Frances Mills
    Nov 11, 2025
    5.0
    They made every part of the experience so easy.
  • AC
    Alberto Colombi
    Nov 5, 2025
    5.0
    Fast courteous professional service
  • CB
    Carla Barrera
    Nov 1, 2025
    5.0
    I had a great experience with this location! They were quick to reach out after I was in a car accident. They called me first thing Monday morning to set up a time to come in. I believe the gentleman’s name was William — he was friendly, knowledgeable, and helped me get into a beautiful luxury vehicle. He explained everything clearly and made the entire process easy to understand. The car itself was well maintained and freshly washed right before I drove off the lot. The checkout process was even smoother. Thank you all for the exceptional customer service — I’ll definitely be renting here again!
  • MS
    Muhammad Shuaib
    Oct 21, 2025
    5.0
    God Bless to Ms. Lauryn, she was very, very helpful and she dealt with us very patiently.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Rockville, MD?

Enterprise offers a wide range of vehicles including standard cars, vans, and luxury cars to suit your rental needs.

Where is the Enterprise Rent-A-Car location in Rockville?

The Enterprise Rent-A-Car is located at 15123 Frederick Rd, Rockville, MD 20850.