Enterprise Rent-A-Car

Reviews

• TF

  Tee F.

  Feb 25, 2026
  5.0
  Ibrahim was awesome! Kept the process quick and easy.
• CH

  Callie Heaton

  Feb 21, 2026
  5.0
  Great customer service and made a difficult situation better. Wish our insurance and the insurance of the person who hit us were as good.
• DB

  DeAndre Baylor

  Feb 19, 2026
  5.0
  From the moment I arrived at the branch, everything was handled with swiftness, professionalism, and genuine etiquette. The staff clearly take pride in their work, and it shows in every interaction. Ibrahim was my first contact and stood out the most. He was exceptionally kind, attentive, and proactive in addressing every detail. Rather than simply processing a transaction, he took the time to understand my needs, explain options clearly, and make sure I felt comfortable and confident with the rental. That level of personal attention is increasingly rare and truly appreciated. His approach creates an environment where customers feel respected and valued, and where staff clearly operate as a cohesive, well-trained team. The vehicle itself was in excellent condition—clean, well-maintained, and exactly as promised. Pickup and return were both quick and straightforward, with no surprises or unnecessary delays. This is usually my go to Enterprise due to me leaving so close but the profound customer service is why I keep coming back.
• FR

  F. D. Robinson

  Feb 9, 2026
  5.0
  Had to get a loaner through my Insurance Company from Enterprise Rent-A-Car in Rockville, Frederick Road. The entire process was flawless!
• NN

  Namsam

  Jan 22, 2026
  1.0
  SCAM SCAM SCAM!!First of all these guys did not have a car available for me inspite of having a reservation!So i ended up getting a car from the enterprise on silver spring and they did a great job in accommodating me with the car my insurance would cover.And so when i dropped of the car at the international body shop in gathersburgh the rental car was not inspected or anything.enterprise rockvile now calls me up saying there is a USB port missing in the car which i have no clue about as i did not even use it neither did i notice the part not being there.They now want me to pay for something i am not responsible for!!Wow.If this was the case my car should have been thoroughly inspected upon returning.4-5 days later somone called CHRIS calls me up about the missing USB part Which i have no idea about.Stop Scamming please and trying to recover expenses for damages i am not responsible for.Extremely badd badd experience here at the rockville enterprise rentals.Stay away please.And i will not be paying for any damages that are been bought to me a week later my rental was returned.Namit satam

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