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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.4
(416 reviews)

Business Details

11760B Parklawn Dr, Rockville, MD
20852, United States
(301) 770-0037

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Rockville, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our White Flint location today.

Location

Enterprise Rent-A-Car
11760B Parklawn Dr, Rockville, MD
20852, United States

Hours

Reviews

4.4
416 reviews
5 stars
312
4 stars
34
3 stars
20
2 stars
7
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of individual employees who provided exceptional service.

Vehicle Condition

Feedback on vehicle cleanliness and condition was mixed, with some customers receiving clean cars while others reported issues such as flat tires or dirty interiors.

Reservation Issues

Several customers experienced problems with reservations, including not having a vehicle available upon arrival and being given different cars than what was reserved.

Efficiency

Customers appreciated the quick and efficient service during pickup and drop-off, although some noted long wait times due to staffing shortages.

Communication

There were instances of poor communication regarding charges and vehicle availability, leading to frustration among some customers.
  • PP
    Pat
    Feb 19, 2026
    5.0
    These guys have great customer service, super friendly, very accommodating. Had a great rental experience and big shout out to Chris and Rome for holding it down!!
  • RJ
    Rob Jackson
    Feb 17, 2026
    5.0
    Very kind manager and staff
  • DH
    Don Harris
    Feb 13, 2026
    5.0
    I had a very good experience with Enterprise. They met my needs and then some.
  • NC
    Nicusor Ciocan
    Feb 4, 2026
    1.0
    Zero stars: made reservation days before I needed a car. On the day I was supposed to pick up the car they call that they don't have a car. The employee refused to contact another Enterprise location to check for a car for me. I will never use their services.
  • GM
    George Mathews
    Feb 3, 2026
    3.0
    Given a car with a flat tire. They just pumped air in it and gave it to me.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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