Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of individual employees who provided exceptional service.
Vehicle Condition
Feedback on vehicle cleanliness and condition was mixed, with some customers receiving clean cars while others reported issues such as flat tires or dirty interiors.
Reservation Issues
Several customers experienced problems with reservations, including not having a vehicle available upon arrival and being given different cars than what was reserved.
Efficiency
Customers appreciated the quick and efficient service during pickup and drop-off, although some noted long wait times due to staffing shortages.
Communication
There were instances of poor communication regarding charges and vehicle availability, leading to frustration among some customers.