Customer Service
Many customers praised the friendly and professional service from staff, particularly highlighting individuals like Kenneth and Andy for their exceptional assistance.
Vehicle Availability
Several reviews indicated issues with vehicle availability, including instances where customers arrived to find their reserved cars were not available.
Cleanliness
There were mixed reviews regarding the cleanliness of the vehicles, with some customers reporting dirty cars upon pickup.
Efficiency
While many customers appreciated the quick and efficient service, some noted long wait times during pickup and drop-off, suggesting a need for improved staffing.
Overall Experience
Overall, experiences varied widely, with many customers expressing satisfaction while others reported significant frustrations, particularly regarding communication and billing issues.