AutoZone Auto Parts

Reviews

• EE

  Eric

  2 days ago
  1.0
  Make sure to pack some extra cash for parking at this location as they will likely tow your car, whether you are a customer or not. This location engages in predatory towing and has for several years. Check the other Google reviews and their Yelp. In my case, they took advantage of limited parking because of the snow storm and obscured signs by snow piles.
• AM

  Anthony Moore

  Feb 3, 2026
  5.0
  Excellent staff! These sales representatives and managers are very knowledgeable. And they know their stuff! Especially the Commercial parts managers, such O.B. He has helped me plenty of times making the correct parts purchase decisions. I highly recommend this store.
• JS

  Joe Silver

  Jan 21, 2026
  1.0
  Really bad customer service. Light skin guy there with a fro was very condescending and challenged my manhood by making passive aggressive remarks and laughs because I didnt know about cars when I told him I was new to it. This has left a long impression on me and I had to restrain myself from snapping at him. Very bullying atmosphere for no reason at all, while I stood in silence and asking for help. Note to staff, times are hard and you dont know what people are going through, if people are socially introverts, or lack the in depth knowledge of cars. Stop assuming all men or people in general supposed to know certain things or had the luxury to do so. Treat others with respect, grace and help instead of bullying people. Will never step foot in this place again or treat someone like he treated me just to feel good about his self.
• KD

  Kate Dunne

  Jan 16, 2026
  5.0
  Had a poor experience at the Gaithersburg location so immediately came to the Rockville store and the associate, Andre, did not hesitate to help with battery install. How you treat people goes a long way, so thank you Andre and the Rockville location!
• LK

  Liam Kelly

  Jan 6, 2026
  5.0
  This AutoZone on Rockville Pike consistently stands out. While many AutoZone locations can feel slow or unmotivated, this store clearly prioritizes hiring friendly, knowledgeable, and genuinely helpful staff. I shop here multiple times a week, and they are always quick, engaged, and eager to help—whether I’m grabbing parts or asking a technical question. The customer service is consistently solid, which is rare and appreciated. Even after moving farther away, I still go out of my way to come to this AutoZone because I know I’ll get good service every time. Highly recommend this location.

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