Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Rockville #5108 in Rockville, MD is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Rockville, MD or call us at (301) 354-1388.
Feedback on customer service is mixed; while some staff members are praised for being helpful and knowledgeable, others are criticized for being rude or unhelpful.
Staff Knowledge
Several reviews highlight the staff's knowledge and ability to assist customers effectively, particularly in technical matters.
Store Environment
The store is noted for being well-stocked and organized, but some customers reported feeling unwelcome or ignored by staff.
Service Speed
Many customers appreciated the quick service, especially for battery installations and part replacements, though there were complaints about slow service during busy times.
Parking Issues
There are complaints regarding towing policies and management's handling of parking, leading to negative experiences for some customers.
EE
Eric
2 days ago
1.0
Make sure to pack some extra cash for parking at this location as they will likely tow your car, whether you are a customer or not. This location engages in predatory towing and has for several years. Check the other Google reviews and their Yelp. In my case, they took advantage of limited parking because of the snow storm and obscured signs by snow piles.
AM
Anthony Moore
Feb 3, 2026
5.0
Excellent staff! These sales representatives and managers are very knowledgeable. And they know their stuff! Especially the Commercial parts managers, such O.B. He has helped me plenty of times making the correct parts purchase decisions. I highly recommend this store.
JS
Joe Silver
Jan 21, 2026
1.0
Really bad customer service. Light skin guy there with a fro was very condescending and challenged my manhood by making passive aggressive remarks and laughs because I didnt know about cars when I told him I was new to it. This has left a long impression on me and I had to restrain myself from snapping at him. Very bullying atmosphere for no reason at all, while I stood in silence and asking for help.
Note to staff, times are hard and you dont know what people are going through, if people are socially introverts, or lack the in depth knowledge of cars. Stop assuming all men or people in general supposed to know certain things or had the luxury to do so. Treat others with respect, grace and help instead of bullying people. Will never step foot in this place again or treat someone like he treated me just to feel good about his self.
KD
Kate Dunne
Jan 16, 2026
5.0
Had a poor experience at the Gaithersburg location so immediately came to the Rockville store and the associate, Andre, did not hesitate to help with battery install. How you treat people goes a long way, so thank you Andre and the Rockville location!
LK
Liam Kelly
Jan 6, 2026
5.0
This AutoZone on Rockville Pike consistently stands out. While many AutoZone locations can feel slow or unmotivated, this store clearly prioritizes hiring friendly, knowledgeable, and genuinely helpful staff.
I shop here multiple times a week, and they are always quick, engaged, and eager to help—whether I’m grabbing parts or asking a technical question. The customer service is consistently solid, which is rare and appreciated.
Even after moving farther away, I still go out of my way to come to this AutoZone because I know I’ll get good service every time. Highly recommend this location.
What brands of automotive parts are available at AutoZone Rockville?
AutoZone Rockville carries brands including Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
What types of products can I find at AutoZone Auto Parts in Rockville?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts at AutoZone Rockville.
How can I contact AutoZone Auto Parts in Rockville for customer service?
You can reach AutoZone Rockville at (301) 354-1388 or via email at customer.service@autozone.com.
Where is AutoZone Rockville located?
AutoZone Rockville is located at 824 Rockville Pike, Rockville, MD 20852, United States.
Are there any nearby grocery stores close to AutoZone Rockville?
Yes, nearby grocery stores include EuroMart of Rockville and Giant, great options to visit before or after shopping for auto parts.
What dining options are near AutoZone Rockville?
Nearby dining options include McDonald's, Pho Nom Nom (Vietnamese restaurant), East Pearl Restaurant (Chinese), Pizza Hut, and several bubble tea cafes like Cuppa Tea Rockville and TeaDo X Mochinut.
Are there any automotive dealers or car-related services near AutoZone Rockville?
Yes, nearby automotive dealers and services include Florcita Cars, Drivewithjosh, Ourisman Chevrolet of Rockville, and Cars And Trucks For Sale, useful if you are shopping for or servicing a vehicle.
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