AutoZone Auto Parts

Reviews

• LC

  Loyal Customer

  Mar 22, 2026
  5.0
  I spent two hours bouncing between spots to find windshield wipers. One spot cracked my windshield. Here, a young man helped and got it done with ease. I didn’t catch his name, but he had a heart tattoo on his left arm that said Mom… thank you, angel.
• RC

  Rita Cheng

  Mar 21, 2026
  5.0
  A shoutout to Miguel from AutoZone. He saved the day. The store was technically closed, but I dropped my keys in the parking lot. He was so gracious and helpful. I’m so appreciative of his patience & kindness. Thank you for helping save the day.
• JN

  Jake Nelson

  Mar 19, 2026
  5.0
  Brian is amazing. I’ve seen him a couple times now. Not only is he super knowledgeable but in a world where great customer service is becoming harder and harder to find he stands out like a diamond in the rough. I would say corporate material for sure and fast track him to management but then I’d lose my favorite car part salesperson—I suppose can’t have everything. Keep up the great work Brian and thanks again for the help!
• FL

  Franklin Lopes

  Feb 18, 2026
  1.0
  I frequent AutoZone locations all over the DMV for my mobile automotive work and usually have solid experiences, but my visit to the Rockville, MD store was extremely disappointing. The commercial account manager I dealt with was unnecessarily rude and condescending. When I asked a simple question about tax on an item, I was met with comments like “What, you don’t know what you need?” and “You’ve never done taxes before?”—which was completely unprofessional. When I tried to de-escalate the situation, he responded with “I’m not your friend,” in a hostile tone. I understand everyone can have a rough day, and I’m very patient and respectful with people in customer-facing roles—but this behavior is unacceptable, especially from someone in a management position dealing with commercial customers. I rely on AutoZone regularly for my business and expect a basic level of professionalism and respect. Unfortunately, this experience fell far short of that. Good luck to this location!
• RG

  Rocket Gomez

  Feb 12, 2026
  1.0
  I had a very disappointing experience at AutoZone in Rockville involving two staff members, one named Edgar and another shorter employee whose name I did not catch. We parked briefly, had a quick lunch nearby, and planned to buy from the store, but our car was towed almost immediately, costing us $170. The two employees came outside, looked directly at our car, and shortly after it was towed, which made us feel targeted. When we asked about it, the staff were rude, sarcastic, and dismissive. I later saw multiple reviews describing similar towing issues and poor service, which is concerning. If enforcement is consistent, why was our car singled out so quickly? This experience left us feeling disrespected and discouraged from returning.

Frequently Asked Questions About AutoZone Auto Parts