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Monro Auto Service and Tire Centers

4.4
(354 reviews)

Business Details

11640 Reisterstown Road, Reisterstown, MD
21136, United States
(410) 833-3844
https://locations.monro.com/md/reisterstown/11640-reisterstown-road

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
11640 Reisterstown Road, Reisterstown, MD
21136, United States

Hours

Reviews

4.4
354 reviews
5 stars
275
4 stars
22
3 stars
9
2 stars
5
1 star
43

What are people saying?

AI-generated from recent customer reviews

Pricing Issues

Several customers reported feeling overcharged for services, with some citing significant discrepancies between estimates and final bills.

Customer Service

While some reviews praised the staff for being friendly and helpful, others highlighted poor communication and rude behavior from certain employees.

Service Quality

Mixed feedback on service quality; some customers were satisfied with repairs and quick service, while others experienced repeated issues and dissatisfaction with the work done.

Management Praise

Manager Rich Brown received consistent positive feedback for his professionalism, honesty, and customer care.

Time Management

Multiple reviews noted delays in service and poor time management, leading to frustration among customers.
  • MG
    Mecca Gettis
    Feb 17, 2026
    1.0
    They OVERCHARGE women ! I went to get a quote for my front brakes ( FRONT) and rotors for my Nissan 2019. The guy said $600-700 American dollars! Nissan was charging $437 I thought going to a local would be less , YIKES. Then said sign up for pay later ! Sir.
  • MM
    MCF Lor Montie
    Feb 3, 2026
    5.0
    Consider Rich Brown & Pierce Generous Understanding Fine men
  • SS
    Scuuba Steve
    Jan 9, 2026
    1.0
    Worst Exprience EVER!!! Would NOT recommend to anyone! Had to give 1 star just to make post, other they wouldn’t have gotten that!!! Went in to have my brakes inspected, was told that I needed to get new pads & rotors for my car (front & rear). 2 months later started hearing strange grinding sounds. Went back since repairs were still under warranty, was told that they would upgrade and replace free of charge since they did not meet quality standards for shop. Over heard technician bad mouthing me because I brought car back due to noise. Fast forward couple weeks, same strange grinding sound, so I go elsewhere only to find out ( with proof) that car rear was never serviced. Called corporate to make a complaint and request a refund, only to constantly get the run around. Almost 2 months later after making refund request and am still waiting to be issued my refund.
  • JA
    Jack Anderson
    Jan 5, 2026
    5.0
    Very pleasant and helpful Store Manager who helped get us a price reduction on two new rear tires due to the manufacturer’s warranty.
  • AJ
    Angela Jean-Louis
    Dec 27, 2025
    1.0
    On December 27, 2025, around 12:50 PM, I called requesting basic price quotes for brake pads and a serpentine belt but was told they don’t provide pricing over the phone. Other shops had no issue giving quotes, so this felt unreasonable. Based on that experience, I would not recommend the Owings Mills location.

Brand Certified Facts from Monro Auto Service and Tire Centers

This information is certified by Monro Auto Service and Tire Centers and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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