Enterprise Rent-A-Car

3.8
274 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Reisterstown, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Reisterstown location today.

Location

Enterprise Rent-A-Car
328 Main St, Reisterstown, MD
21136, United States

Hours

Reviews

3.8
274 reviews
5 stars
157
4 stars
31
3 stars
12
2 stars
10
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback highlights a mix of exceptional and poor customer service experiences, with some staff receiving praise for their professionalism and helpfulness, while others were criticized for rudeness and lack of communication.

Vehicle Availability

Several customers reported issues with vehicle availability, including reservations not being honored and a lack of communication regarding car readiness.

Pricing Concerns

Customers expressed dissatisfaction with pricing, citing high costs and unexpected charges, particularly related to insurance and deposits.

Cleanliness and Maintenance

While some customers noted clean and well-maintained vehicles, others reported receiving cars that were not properly cleaned or had maintenance issues.

Overall Experience

Experiences varied widely, with some customers having positive, seamless rentals while others faced significant frustrations, leading to a lack of trust in the company.
  • YB
    Yeliul Boru
    Nov 14, 2025
    5.0
    Go place will to work with me. Customer service 5
  • KL
    KERRI LESLEY
    Sep 9, 2025
    1.0
    Overpriced raggedy car that drove like a dump truck. Pre auth hold was for $560 instead of updating it they swiped for the full amount an additional $264. Close to $800 with the deposit for a Mazda for 3 days is crazy. Go to the airport this location is way overpriced!
  • EE
    ela216
    Aug 26, 2025
    1.0
    BEWARE. I asked for 3 days insurance. Enterprise charged me entire length of rental. Apparently, YOU are supposed to call/come in to cancel insurance, otherwise they keep charging you. That was not communicated to me at the beginning by associate Jackson. I will be fighting this charge.
  • IB
    Ilona Barnes
    Aug 24, 2025
    5.0
    I enjoyed my experience renting a vehicle at Enterprise in Reisterstown MD. Everyone was pleasant from beginning to end. I selected the Jeep Ranger which was totally awesome. This experience I must give 💯%. I felt really special driving this vehicle 🤣🥰 although 2 days it just sat parked. Thank You Enterprise especially Jerome Sheldon.
  • TH
    T. Hawkins
    Aug 20, 2025
    5.0
    Dom and the staff have been great

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Reisterstown, MD?

Enterprise offers a wide range of vehicles including regular cars, vans, and luxury cars to suit your rental needs.

What are the business hours for Enterprise Rent-A-Car in Reisterstown?

The rental office is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 2:00 PM, and closed on Sundays.