Enterprise Rent-A-Car

Reviews

• SC

  Sid Curl

  2 days ago
  5.0
  Friendly and ready with my rental. Will use again.
• AK

  Afia Kyerewaa

  Mar 29, 2026
  5.0
  Good
• DR

  David Runyon

  Mar 12, 2026
  5.0
  Fast service
• PE

  Parcel Ex

  Mar 2, 2026
  3.0
  I am writing this review with mixed feelings but I needed to address what happened. I made a reservation on Feb 3rd requesting a full size SUV (I.E Tahoe, Expedition or something in that size range for February the 28th pickup. I needed space for 4 adults, luggage and a German Shepherd service animal. On February the 27 I received a call from Enterprise that I would be getting a Dodge Durango for my trip. My whole reason for asking for the bigger SUV so far in advance was to make sure I got what I needed. I was told that there were no Larger SUV's available but the one they were giving me was comparable. My issue is they called me the day before my trip to tell me this. I either had to take what they gave me or decline the rental. Where am I going to find a replacement the night before my trip? The representative was courteous and tried to convince me that the Durango was the same as a Tahoe. This is not a reflection of the employee treatment of me. I assume he did what he could do at the time.The Durango is a nice vehicle but smaller than what I asked for. My passengers had to ride with suitcases in their laps because the back area was full. I don't understand why I could not get what I wanted with so much advance notice. I have a local business in Prince Frederick Md. and I always give local business the first opportunity when I need something. This just put a bad taste in my mouth dealing with Enterprise. Again, the vehicle was nice for its size but not what I ordered and the Representatives were very cordial. I would suggest in the future that when a vehicle is not available that advance notice of more than a day would be a huge help. Please do better. People review my business all the time and I respond to all of them and when one is less than favorable I do what I can to make it right by the customer. Nick G
• PS

  Paul Stanley

  Feb 6, 2026
  5.0
  Vaughn and the entire team at the Prince Frederick Enterprise are excellent! They go the extra mile to make sure you have the right vehicle at the right time. No ride? No problem. They can organize a pick up and even will pick up your rental from the shop you left your personal vehicle at. Thank you for everything!!!

Frequently Asked Questions About Enterprise Rent-A-Car