Enterprise Rent-A-Car

Reviews

• JJ

  jackie

  Jan 4, 2026
  5.0
  Great customer service and clean vehicle
• KM

  Katrina Mudd

  Dec 30, 2025
  5.0
  Price Frederick, MD Enterprise is our go to car rental place! We rent often for trips since we can count on clean, comfortable and reliable vehicles. The men in this office will make sure you are well taken care of with their attention to detail and professionalisms.
• CC

  Cat

  Dec 26, 2025
  2.0
  While staff was always very pleasant and accommodating, how the company functions is marginal. They did not have my insurance reservation in their system the day I was dropping off my car at the repair shop. Once I had that resolved, and rescheduled my day in order for them to have a car for me later in the day, when I called from the shop, they only had large cars available, for which there would be an extra charge. When I refused to accept that, they had another car delivered from another location. It was white and very dirty, and they said they were not able to clean it because their car wash was shut down due to cold weather. The weather was above freezing during the day and below freezing late at night, but apparently they chose to shut down the car wash full time. When my repairs were done, I notified them in the morning that I would be returning the rental to the shop in the afternoon. When I received my statement, I noted that they had billed the insurance company for an extra two days. I happened to hear a lot of Enterprise radio ads while I was driving the rental car. Their claims of timeliness and cleanliness do not match with actual service delivered. As a small business owner, I resent that their policies are to make extra money by failing to provide promised services, trying to force the customer into renting a more expensive car, and then cheating on billing the insurance company in the hopes that the customer will not notice and report the billing "error." In my business, we have to actually provide the work as promised in order to get paid.
• LG

  Lauren Grucela

  Dec 16, 2025
  5.0
  I had such a great experience at the Prince Frederick location. Everyone I dealt with was kind and very helpful. Von, who I dealt with the most was amazing. We need more people like Von. So caring and great customer service. Will be coming back to this location for any future rental car needs.
• EE

  Elaine

  Dec 10, 2025
  5.0
  Customer service at the Prince Frederick location for Enterprise was outstanding, they assist you in every way possible and made sure that you were very satisfied Thank you so much and I Appreciate Y'all

Frequently Asked Questions About Enterprise Rent-A-Car