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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.2
(233 reviews)

Business Details

8154 Ritchie Highway, Pasadena, MD
21122, United States
(410) 315-7980
https://www.enterprise.com/en/car-rental/locations/us/md/pasadena-1820.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Pasadena, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Pasadena location today.

Location

Enterprise Rent-A-Car
8154 Ritchie Highway, Pasadena, MD
21122, United States

Hours

Reviews

4.2
233 reviews
5 stars
159
4 stars
29
3 stars
10
2 stars
5
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and helpful throughout the rental process.

Reservation Issues

Several reviews highlighted problems with reservations, including unavailability of reserved vehicles and miscommunication regarding bookings.

Vehicle Condition

Feedback indicated mixed experiences with vehicle cleanliness and maintenance, with some customers reporting dirty cars or mechanical issues.

Pricing Concerns

Customers expressed dissatisfaction with pricing discrepancies and unexpected charges, leading to feelings of being misled.

Overall Experience

While many customers had positive experiences, there were notable complaints about management and service inconsistencies that affected overall satisfaction.
  • SP
    Sherry Powell
    Feb 24, 2026
    5.0
    The staff was friendly, helpful and informative and I would use them again if needed.
  • CT
    chris townsend
    Feb 14, 2026
    1.0
    Car not ready on day reserved. Charged 35% processing to pay tolls
  • FP
    Fred Pine
    Feb 3, 2026
    1.0
    I tried to pick up the car that was reserved, the reservation is already confirmed, but they say they don't have a vehicle available, just to prevent me from getting the car simply because it's a rental car paid for by the insurance company.
  • LC
    Lilli Caruso
    Jan 23, 2026
    5.0
    I rented a car for the first time with enterprise and it was the most incredible experience I've ever encountered. I picked up the car from the pasadena location in MD to drive to Tennessee and then a big snow storm decided to come so I was not going to be able to drive home. Everything was so smooth and everyone was so nice ! Best experience and will be recommending to everyone who needs to rent a car!
  • PS
    Peg Savino
    Jan 7, 2026
    5.0
    Enterprise Car Rental treated by daughter well when she recently used them. The staff were professional, kind, and took time to review the paperwork and look over the vehicle before she left. I appreciate their kindness and professionalism.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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