Enterprise Rent-A-Car

4.2
227 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

8154 Ritchie Highway, Pasadena, MD
21122, United States
(410) 315-7980
https://www.enterprise.com/en/car-rental/locations/us/md/pasadena-1820.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Pasadena, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Pasadena location today.

Location

Enterprise Rent-A-Car
8154 Ritchie Highway, Pasadena, MD
21122, United States

Hours

Reviews

4.2
227 reviews
5 stars
155
4 stars
29
3 stars
10
2 stars
5
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting their helpfulness and efficiency.

Vehicle Condition

Feedback indicated that while some vehicles were clean and well-maintained, others had issues such as being dirty or having mechanical problems.

Pricing Issues

Several reviews mentioned discrepancies between quoted prices and final charges, leading to customer dissatisfaction.

Reservation Problems

Customers reported issues with reservations, including unavailability of reserved vehicles and poor communication regarding changes.

Overall Experience

While many customers had positive experiences, there were notable complaints about management and service inconsistencies.
  • PS
    Peg Savino
    5 days ago
    5.0
    Enterprise Car Rental treated by daughter well when she recently used them. The staff were professional, kind, and took time to review the paperwork and look over the vehicle before she left. I appreciate their kindness and professionalism.
  • KD
    Keyla Douglas
    Jan 1, 2026
    5.0
    An excellent experience, from customer service, such as car comfort and wonderful prices! Without a doubt, Interprise Rent-A-Car is the best ⭐️
  • CB
    Cheryl Boston
    Nov 11, 2025
    5.0
    Staff very professional. Vehicle clean and drive to perfection. Definitely recommend this location. 5 stars pls
  • LH
    Lissa Hernandez
    Oct 29, 2025
    1.0
    Renting a car from here is like participating in a scam as far as pricing goes. The price reflected while reserving a vehicle online was not the same price that was reflected once I went in to pickup the vehicle. The initial vehicle they wanted me to take was all scratched up and dented. They charge people for damaging their vehicle (rightly so), but fail to make the repairs prior to renting it out again to another customer. The employee quoted me a price in person and did not hold to his word. Absolutely would not return.
  • BS
    Ben Stein
    Oct 21, 2025
    5.0
    I returned my rental car here today and it was a fantastic experience. Super-nice, helpful, efficient staff. They did a walkthrough of my car and checked me out promptly. I needed to pick up my car from a body shop across the highway and a driver from the facility took me there.
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Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Pasadena offer?

They offer car rental, van rental, luxury car rental, airport pick up, and flexible rental options for various needs.

Where is Enterprise Rent-A-Car Pasadena located?

It is located at 8154 Ritchie Highway, Pasadena, MD 21122, USA.