NTB-National Tire & Battery

Reviews

• SV

  Shameira Vincent

  3 days ago
  5.0
  The service here is 1000/10! Dillon, Dale and Anthony are the BEST! My car was back up and running in 1 hour of walking in for service! I highly recommend!!!!
• KH

  Kegon Henderson

  3 days ago
  5.0
  Great customer service Dale. You always make me feel welcome every time I come and get work done to my car. We need more people like yourself to work with the public. I am always pleased to come and know that you will make sure my car is being service right. Hands off to you guy. Great job, they need to keep associates like you and give you a raise
• RC

  Roline Copper

  3 days ago
  5.0
  I went into get an oil change on my car today. The associate Dale welcome my with open arms and a bright smile on his face. Dale was quick to attend to my needs a.s.a.p.. You don't see that kind of customer service and quick service like I had today with Dale. A job well done Dale and I will see you again. 😊 I will let my family and friends know about the service I received at NTB joppa rd.
• NK

  Neyla Kuhn

  Apr 4, 2026
  5.0
  Honest and reliable! My mechanic, Jesse, was very thorough. He explained all of my recommendations in detail. Very polite and professional. He took great care of my vehicle! The service writer/ service manager, Dillon, was very also polite. Very fair pricing for services!
• KJ

  Katie Jordan

  Mar 13, 2026
  1.0
  DO NOT TAKE A TESLA HERE! Went in for 2 new tires on my model 3 and was told I needed 4 new breaks - quoted $400/break and declined… man comes back 5 minutes later and says they’ll do it for $950. Quite the change in price, which is sketchy to me as a consumer, but I come back a week later for breaks which they told me would take 60-90 minutes. It took almost 5 hours and they ordered the wrong part THREE TIMES. So I eventually leave and my car is rattling; call and the kid on the phone tells me he left a TOOL in my wheel and to pull over and look for something orange. I pull over, don’t see it, so I drive back there and watch him pull a 4” x 9” looking tool out of my wheel! Mistakes happen but how would you not proactively call me to tell me this, instead of me having to find out by being scared on the road??? So I leave and drive home and call back because my car is still rattling and they tell me that it’s because my brakes have to adjust to the car… Well, the next day, my car stops charging. I drove it to Tesla and it turns out there’s a tiny little wire above the back driver tire (that they worked on) that Got dislodged and needed to be replaced… $3500! So my car has been with Tesla for two weeks and I just got it back yesterday. Was just driving and got a notification that my tire was low… I get out of the car and the cap is not on my back tire! Check all my tires - the front two tires are fine, but the other back tire also a loose cap. The kid working on my car had told me he had ADHD at some point while I was still working on it and I get it because I have that too, but this was just an absolute disaster with such little attention to detail and so many errors. I went in the store and talk to their manager after the charging incident - I think Dylan - who (previously polite) I found to be very dismissive and rude. He said they didn’t do anything wrong, but they would look at it… I ended up leaving and taking it to Tesla and surprise, surprise I was right. Thank you guys so much for that $3500 bill plus almost $1500 I already had spent at NTB on tires and brakes! PLEASE BE MORE CAREFUL WITH PEOPLES THINGS! PS - I spoke to Reggie twice about my car and issues and HE was very polite and professional.

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