Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Harford Rd in Parkville, MD is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Parkville, MD or call us at (410) 663-1455.
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Ervy and Amy for their outstanding service.
Inconsistency
Several reviews noted inconsistent service experiences, with some customers encountering rude or unhelpful staff, while others received excellent assistance.
Product Availability
Customers appreciated that the store was well-stocked with parts and often had what they needed, although some reported issues with incorrect parts being provided.
Cleanliness and Atmosphere
The store was generally described as clean and welcoming, contributing to a positive shopping experience.
Online Order Issues
There were complaints regarding online order fulfillment and delivery, with some customers expressing frustration over delays and poor communication.
JJ
Joe
Jan 5, 2026
1.0
Slow employees. Understaffed
SR
Steven Rodgers
Jan 2, 2026
5.0
Shelly and Ken are the best there is and there customer service now makes me a faithful AutoZone coutomer to this specific location from here on out. Give them a raise and don't let them leave. Ty Shelly and Ken! Customer service is dead. Ty for giving it some life!
SW
Shegale Wiggins
Dec 27, 2025
5.0
AutoZone was a very big help they gave me the truth.thanks for your service.
AJ
Ama’J J
Dec 5, 2025
5.0
I had an amazing experience at AutoZone thanks to wanita and Chuck. They were extremely informative and provided fast, friendly service. They helped me get exactly what I needed without any hassle.
A special shout-out to Chuck actually came outside in the snow to assist with my vehicle. Not only did he check everything for me, but he also made sure I could safely get in and out of my car while he was working. That level of care and respect means a lot. He is truly a gentleman.
Thank you, Wanita and Chuck, for outstanding customer service. I really appreciate you both!
JM
Jeff Morris
Oct 25, 2025
1.0
They have incompetent people that work there that don't have a clue of what they're doing...