Business Details
About
Auto Body Shop
Autobody Evolution has been a top choice for collision repair in the Baltimore area since 2000. With four Maryland locations in Essex, Catonsville, Parkville, and Towson, and a location in Littlestown, PA, we’re dedicated to getting you back to GO. From minor dents and dings to major collision damage, our experienced techs are equipped to handle all your collision repair needs. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road.
Evolution is not just part of the company name, it's part of the everyday operating philosophy.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Autobody Evolution - Parkville
1751 East Joppa Road, Parkville, MD
21234, United States
Hours
Reviews
4.3
366 reviews
5 stars
270
4 stars
28
3 stars
11
2 stars
10
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some praised the staff for being friendly and helpful, others reported rude and unprofessional behavior.
Repair Quality
Many customers were satisfied with the quality of repairs, noting that their vehicles looked like new after service, but there were also complaints about incomplete or poor-quality work.
Communication
Communication was highlighted as a significant issue, with numerous customers expressing frustration over lack of updates and unresponsiveness from staff.
Timeliness
Several reviews mentioned delays in repair timelines, with some customers experiencing extended waits beyond initial estimates.
Management Response
Some customers noted that management was responsive and attempted to address concerns, while others felt their issues were dismissed.
- AWAdam WilsonNov 10, 20255.0I can't speak highly enough about the customer service from the two guys (Matt and Gatlin). My car was involved in an accident and they walked out with me and explained to me what would be replaced and a rough estimate on how long the repair would take.
- SHStephen HollieNov 8, 20255.0The damage isn't noticeable, including the blending of the paint. They did a fine job, and if I need their services again, (I hope not), I would bring my vehicle to them again.
- ARAnn RothNov 5, 20253.0Got my car back early. But the next day the emissions system came up on dashboard so I called They said it had to do with something else not from the deer.
- BBBill BrooksOct 27, 20255.0Autobody Evolution in Parkville is a great place to trust for needed repairs. You just drop off your car and they deal with the insurance company and get everything taken care of. The rental car company even brings the rental car to you at the shop. The work they do is amazing and my car looks and feels and drives like new. I would highly recommend them. This was my second time and I’ll be back again.
- AAAyman AlamOct 13, 20255.0The gold standard for auto body and collision repairs near Baltimore! Look no further for your auto body needs. My experience with Autobody Evolution in Parkville was exceptional from start to finish, and they have earned a customer for life. After my partner's Jeep was in a fender bender, we were looking for a reliable and high-quality collision repair shop in the Baltimore area. I'll admit, I was initially a bit hesitant after seeing some mixed reviews on Google. However, after a single conversation with the General Manager, Ali, my concerns vanished. She was the definition of a professional. Ali acknowledged my concerns and pointed me to their stellar, verified ratings on Carwise. More importantly, she gave me her personal assurance that she would oversee the entire repair process, end-to-end, and ensure we were completely satisfied. She absolutely delivered on that promise. The entire process was seamless. The team at Autobody Evolution stayed on schedule and worked directly with our insurance (Geico), making a stressful situation so much easier. They truly went above and beyond when the insurance company initially approved a generic, aftermarket bumper. The team at Autobody Evolution knew it wasn't a perfect match and fought for us, insisting on an official OEM bumper. The result was a flawless repair that looked like it just rolled off the factory floor. When we picked up the Jeep, it was honestly in better-than-new condition. The body work was perfect, but they had also detailed the interior! It was an unexpected and deeply appreciated touch. Every team member we interacted with was fantastic. Jimmy, the technician who worked on the vehicle, was incredibly knowledgeable, transparent, and happy to walk us through the repairs. Camry at the front desk was always friendly and helpful. And Ali, the GM, is a pro's pro in every sense of the word. She is a master of her craft and customer service. If you're in Parkville, MD, or the surrounding areas and need auto body repair, I cannot recommend Autobody Evolution highly enough. They are the best in the business. Don't let a few spotty Google reviews fool you—this is the place to go for quality work and an amazing customer experience.
Frequently Asked Questions About Autobody Evolution - Parkville
Where is Autobody Evolution - Parkville located?
Autobody Evolution - Parkville is located at 1751 East Joppa Road, Parkville, MD 21234, United States.
What are the operating hours of Autobody Evolution - Parkville?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
What types of collision repair services does Autobody Evolution - Parkville offer?
They offer collision repair, diagnostics and calibrations, paint services, paintless dent repair, glass replacement, frame/unibody repair, electric vehicle repair, and mechanical services.
Does Autobody Evolution - Parkville work with insurance companies?
Yes, they directly work with all insurance companies to ensure a smooth and hassle-free collision repair experience.
What payment options are accepted at Autobody Evolution - Parkville?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is Autobody Evolution - Parkville wheelchair accessible?
Yes, the location has wheelchair accessible entrances, parking, and restrooms.
What is special about Autobody Evolution - Parkville's repair capabilities?
They specialize in aluminum repair, ensuring high-quality service for vehicles with aluminum components.
Can I find parking easily at Autobody Evolution - Parkville?
Yes, the shop offers onsite parking for customers.
What automotive repair options are available near Autobody Evolution - Parkville?
Nearby automotive repair options include Camden Body of Towson, Caspian Motors, Pep Boys, and Bridges Detailing, which can be helpful for additional vehicle services.
Are there nearby amenities or places of interest near Autobody Evolution - Parkville customers can visit?
Customers can visit nearby spots like Goodwill Retail Store and Donation Center for shopping, Casey's Bar & Restaurant for dining, and Gavigan's Furniture for home goods, making it easy to combine errands or leisure with a service visit.