Safe Harbor Oxford

Reviews

• RR

  Ryan Robbins

  Oct 3, 2025
  1.0
  My father-in-law has been a loyal customer of Safe Harbor for over 14 years, fueling his boat here countless times with gasoline without issue. On September 28th, when he asked for gasoline (as he always does), he was instead given diesel by a marina employee. Halfway through filling, the employee realized the mistake, but instead of owning up to it, the GM Graham turned on him and claimed it was his fault despite telling me on the phone that the employee is supposed to double check with the customer --which she did not do until they were 40 gallons in, when it likely dawned on her that she handed him the wrong pump. He was bullied, blamed, and treated disrespectfully even though the error originated with the marina. To make matters worse, they charged him: $188.88 for the wrong fuel he never asked for. $2,755.57 for a pump-out (necessitated by their mistake). An $80 “credit card fee.” Another $194.87 to add enough gasoline just to move the boat. In total, he was out thousands of dollars for something that should never have happened and should certainly not have been pinned on a long-standing customer that has asked for an recieved gasoline for his two boats. This is not how you treat boaters who trust you. Safe Harbor failed to take responsibility, failed to act with integrity, and instead profited from their own negligence. I strongly caution anyone considering doing business with this marina: double-check everything and be prepared for blame and surprise charges if something goes wrong. To make matters worse I called Graham and tried to get him to explain to me why it happned and he was hostile, rude, unprofessional and hung up on me. He told me he had no boss and I should do what I need to do, so here we are, Graham Norbury. Be warned to anyone that goes here they are not good people, deceptive, and take advantage of kind and vulnerable people. I'll be taking this to the Maryland Attorney General’s Consumer Protection Division, citing SAFE Act authority because he seemingly enjoys bullying senior citizens.
• JN

  Jessica Naclerio

  Oct 3, 2025
  1.0
  The attendant filled our gas tank with diesel and then charged us over $3000 to fix their problem. Graham Norbury was awful to deal with.
• SA

  Susan Alongi

  Sep 2, 2023
  5.0
  Tristen was very helpful in directions out of Oxford to Cambridge. Very professional. We will be back to dock our boat here.
• RM

  Renee Murray

  Sep 30, 2018
  5.0
  beautiful place to go!! after a long day of sailing!

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