Mercedes-Benz of Owings Mills

Reviews

• TT

  Tracey

  2 days ago
  5.0
  The experience was truly seamless and 5-star from start to finish. The entire staff was amazing, but my sales lady Stephanie was an absolute gem—professional, attentive, and incredibly knowledgeable about Mercedes-Benz vehicles and products. She went above and beyond to ensure I received the best deal for my situation, and I genuinely appreciated her honesty and transparency throughout the process. There was no long waiting, no pressure, and absolutely no gimmicks—just excellent service. Stephanie handled everything with care and patience, making this the best car-buying experience I’ve ever had, hands down. I highly recommend visiting Mercedes-Benz of Owings Mills and asking for Stephanie!
• AP

  Angita Patel

  3 days ago
  5.0
  I recently purchased a car from Reza Ghane, and it was hands-down the best dealership experience I've had! Reza was incredibly knowledgeable about the vehicle features, options, and packages, explaining everything in a way that was easy to understand. There was absolutely no pressure—just honest, helpful advice and a sincere desire to help me find the perfect car. I felt respected throughout the process, and Reza made everything from the test drive to the paperwork smooth and stress-free. I highly recommend asking for Reza if you want a professional, top-notch car buying experience!!!"
• PR

  Patrice Renee

  5 days ago
  5.0
  I can’t say enough great things about our family car salesman Mr. Elliott Bourne! We've purchased 3 cars from him in the past 6 years! From the very beginning, he made the entire process smooth, stress-free, and genuinely enjoyable. What really sets him apart is that his support didn’t stop after the sale he always goes above and beyond for me, no matter the issue!!!!! Whether I have questions, need help, or just want guidance, he’s consistently responsive, patient, and willing to make sure everything is taken care of. It’s rare to find someone who truly cares about their customers long after the deal is done, but he proves time and time again that customer service is a priority. And he is the reason why I stay loyal to the brand! If you’re looking for someone who is trustworthy, reliable, and dedicated, I highly recommend working with him. You won’t just gain a great car you’ll gain someone you can count on! Thank you Mr. Elliott! You are greatly appreciated!
• BB

  Bria

  Apr 2, 2026
  5.0
  I had a great service experience at Mercedes-Benz of Owings Mills thanks to Murphy. From start to finish, he was professional, attentive, and made sure everything was handled smoothly. He kept me updated throughout the process and took the time to explain what was being done, which I really appreciated. Murphy made the entire service visit feel easy and stress-free. His communication and customer care really stood out, and it’s clear he takes pride in making sure customers are well taken care of. Highly recommend working with Murphy if you’re getting your vehicle serviced he made the experience quick, efficient, and pleasant.
• MA

  Mrinall Ahluwalia

  Mar 30, 2026
  5.0
  I had an outstanding experience purchasing Mercedes for my wife, and we cannot recommend this team enough. From start to finish, Stephanie Shi made the entire process incredibly smooth and stress-free. She was professional, knowledgeable, and genuinely attentive to my needs. Stephanie kept me updated at every step, answered all my questions promptly, and ensured everything was handled efficiently. Her transparency and commitment to customer satisfaction truly stood out. A big thank you as well to Steve, the head of the finance department, who was extremely helpful and professional throughout the financing process. He took the time to explain all the options clearly and provided honest, practical advice that made decision-making easy and comfortable. We really appreciated his patience and expertise. Lastly, Jonathan, the General Manager, made a great impression with his polite and welcoming demeanor. He took the time to personally check in, making sure everything went perfectly, and even wished us the best as we drove off — a thoughtful touch that made the experience feel even more special. Overall, this was one of the best car-buying experiences I’ve had. The entire team was professional, courteous, and truly dedicated to delivering top-notch service. Highly recommend! Mercedes Benz, Keep it up!