SDR Certified Collision Center - Owings Mills

4.7
407 reviews

About

Auto Repair ShopAuto Body Shop
At SDR Certified Collision Center Cockeysville, we like to keep things moving. That is why we have focused on providing the highest quality repair services and products available since 2010. We work with insurance companies from beginning to end to make sure your vehicle is safely back on the road and restored to its pre-accident condition. SDR's top priority is repairing your car right in order to keep both you and your family safe.

Details

  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

SDR Certified Collision Center - Owings Mills
12 Music Fair Road, Owings Mills, MD
21117, United States

Hours

Reviews

4.7
407 reviews
5 stars
360
4 stars
13
3 stars
6
2 stars
3
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the professionalism, courtesy, and helpfulness of the staff, particularly mentioning individuals like Gatlin and Jeremy.

Quality of Work

Overall, customers were satisfied with the repair quality, often stating their vehicles looked brand new after service.

Communication

While some reviews highlighted excellent communication throughout the repair process, others reported poor communication and delays.

Timeliness

Several customers experienced delays in service, with some reporting long wait times for repairs and parts.

Mixed Experiences

While many reviews were positive, there were notable negative experiences regarding unprofessional behavior and unsatisfactory repairs.
  • TS
    Terri Sturm
    1 day ago
    5.0
    SDR does excellent work. You can't tell that my car was in an accident. Everyone was pleasant and knowlegeable, and my car was ready when promised.
  • SW
    Sugey Williams
    Nov 15, 2025
    5.0
    Excellent Car Service, and Excellent Customer Service.
  • NL
    Nichole Lee
    Oct 27, 2025
    5.0
    Thank you to the entire team. I started off with a wonderful greeting at the front desk. They then moved me into a space with someone that was eager to smile and understand what my needs were. I was very upset when I first came into the building with major concerns however, everyone reassured me that the work would be done in a timely manner and it would be an easy process. Everyone was great and my new HRV look like brand new when they finished!✅
  • SM
    Shanae Merrick
    Oct 24, 2025
    5.0
    Excellent, Professional and courteous customer service. Would absolutely recommend to friends and family. Such a rare gem in this day and age. Kept me updated throughout the entire process.
  • MK
    Matt K
    Oct 23, 2025
    5.0
    Great service with that definitely recommend others to use this to get their repairs done. I just wanna say thank you to the team and the people who fixed my car at SDR

Frequently Asked Questions About SDR Certified Collision Center - Owings Mills

What services does SDR Certified Collision Center - Owings Mills offer?

They provide collision repair, diagnostics and calibrations, estimate and claim guidance, non-collision damage repair, paint services, electric vehicle repair, frame/unibody repair, glass replacement, paintless dent repair, and mechanical services.

What are the operating hours for SDR Certified Collision Center - Owings Mills?

The center is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays, Sundays, and major holidays.