NTB-National Tire & Battery

Reviews

• KM

  Kyla May

  3 days ago
  5.0
  Been here a couple of times Isaiah has been super helpful. He has always made sure I understand fully what is going on with my car very informative and takes his time. Would definitely recommend coming here.
• JE

  Jakob Espeland

  3 days ago
  5.0
  Great experience! Frank gave me a very good price on repair and I would 100% recommend this shop to anyone.
• BT

  Branden Taylor

  4 days ago
  5.0
  Excellent service from frank and crew. Great deals on tires and brakes . Honest neighborhood location
• MA

  M. Azen

  Nov 7, 2025
  1.0
  Stay Away from NTB Auto in Owings Mills, MD — Dishonest and Unprofessional Experience I went to NTB Auto in Owings Mills on November 2nd at 3 PM to have my car battery replaced, thinking it would be a quick and simple process. Instead, I left deeply concerned that other customers may be getting taken advantage of. From the moment I arrived, I received no greeting, no free battery check, and no basic courtesy. The employee simply asked for my car’s make, model, and year, then quoted me $360 to replace the battery. When I said that price was ridiculous and that I’d be leaving, he told me that included “the battery and their time to install it” — then asked me what I was willing to pay and said we could work something out. That comment alone raised major red flags. Pricing should be standardized, not negotiated like a flea market. I declined and asked why the prices were not already set. He asked me again "what are you willing to pay?" After that, I left, having to jump my own car in their parking lot with no help offered. I called NTB’s customer service line and spoke to a kind, professional woman who indicated that it was a concern who said a district manager would reach out. When he did, rather than listening or investigating, he defended the store’s behavior and claimed they were “just trying to find me the best deal.” That explanation only made things worse. I requested a follow-up but never received one. For comparison, I went to Walmart immediately after and paid around $125 for a new battery with free installation. There is something very wrong with how this location operates. I strongly recommend avoiding NTB Owings Mills altogether. Transparency, integrity, and basic customer service are sorely lacking.
• JF

  Jo Flores

  Oct 22, 2025
  5.0
  Outstanding Service and Professionalism! ⭐⭐⭐⭐⭐ I had an exceptional experience at NTB on Reisterstown Road in Owings Mills, and I can't recommend them highly enough! From the moment I walked in, the staff was welcoming and professional. What impressed me most was how upfront and reasonable they were about everything. They took the time to thoroughly explain what my vehicle needed, provided a clear timeline for the work, and set realistic expectations about costs – no surprises, no pressure, just honest communication. The team was genuinely polite and patient, answering all my questions without making me feel rushed or uninformed. They took an educational approach, helping me understand not just what needed to be done, but *why*. I walked away feeling confident about the service and more knowledgeable about my car's maintenance needs. The quality of work was top-notch, completed on time, and at the price quoted. It's refreshing to find an auto service center that combines technical expertise with outstanding customer service. Will definitely be returning for all my future automotive needs.

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