Business Details
About
Car DealerMercedes Benz DealerUsed Car Dealer
Mercedes-Benz of Owings Mills supports all your Mercedes-Benz needs. Visit our website to check out our latest Mercedes-Benz lease and Mercedes-Benz service offers. Shop in-stock inventory or reserve your new Mercedes-Benz vehicle, view our extensive pre-owned selection, or schedule your Mercedes-Benz service appointment. Plus, get more than ever for your trade-in now at Mercedes-Benz of Owings Mills.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Mercedes-Benz of Owings Mills
9727 Reisterstown Road, Owings Mills, MD
21117, United States
Hours
Reviews
4.8
1,920 reviews
5 stars
1,778
4 stars
54
3 stars11
2 stars13
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service provided by staff members like Murphy, Lucy, and Reza, highlighting their professionalism, attentiveness, and friendly demeanor.
Sales Experience
Numerous reviews noted a smooth and enjoyable car buying experience, particularly mentioning sales representatives like Theo and Andy for their helpfulness and knowledge.
Service Quality
Customers expressed satisfaction with the quality of service received, especially from service advisors like Murphy and Sean, who were described as knowledgeable and efficient.
Communication
Several reviews highlighted the effective communication from staff, with many customers appreciating timely updates and clear explanations throughout their interactions.
Mixed Experiences
While most feedback was positive, a few customers reported negative experiences, particularly regarding post-sale support and service practices, indicating some inconsistency in service quality.
- JNJahangir Naseem3 days ago5.0Outstanding experience at Mercedes-Benz of Owings Mills. Theo was exceptional from start to finish—professional, knowledgeable, and genuinely focused on making the process smooth. He made purchasing a new car effortless and truly enjoyable. Highly recommend working with him!
- ATAnnamarie TOBIASNov 17, 20255.0Thank you every one for being so thorough and attentive! First time Mercedes owner❤️. Special thank you to Andy J for your professionalism and honesty.
- EWEmma WalkerNov 8, 20255.0I decided to buy a car from Reza today. I had gone to multiple dealerships looking for the car that was right for me. Reza found the car immediately and was an absolute joy to work with. He made sure all the items I needed were included and my priority of safety mattered. He was standing at the entrance as soon as I walked in. It was one of the best experiences I’ve had at a dealership. He made the paperwork simple and made my dad and I feel incredibly comfortable. Also, Tony was amazing. He came out to great me while I was looking at cars and was also incredible during the experience.
- BKBen KNov 7, 20255.0Ms Stephanie embraces the spirit of great customer experience. She is attentive to detail and customer orientated. My last vehicle service appointment was seamless because she reviewed all aspects of the proposed repairs with me. I look forward to working with her again. Kudos.
- CGChristine GalikOct 26, 20255.0I recently purchased a new vehicle from Mercedes-Benz of Owings Mills and had such a great experience working with Theo! He was incredibly helpful, knowledgeable, and genuinely fun to work with. From the start, Theo took the time to understand what I was looking for and helped me narrow down which vehicles best fit my needs. He was always quick to respond and made scheduling test drives super easy. When I finally found the one, Theo was just as excited as I was and made the entire buying process smooth, stress-free, and enjoyable. I’ll definitely be recommending Theo and the team at Mercedes-Benz of Owings Mills to friends and family. Couldn’t have asked for a better experience!
Frequently Asked Questions About Mercedes-Benz of Owings Mills
What types of vehicles does Mercedes-Benz of Owings Mills offer?
Mercedes-Benz of Owings Mills offers new and pre-owned Mercedes-Benz vehicles, including options for leasing and purchasing.
How can I schedule a service appointment at Mercedes-Benz of Owings Mills?
You can schedule your Mercedes-Benz service appointment online through their website or by contacting them via phone.
What are the operating hours of Mercedes-Benz of Owings Mills?
The dealership is open Monday through Friday from 7:30 AM to 8:00 PM, Saturday from 8:00 AM to 6:00 PM, and closed on Sundays.
Does Mercedes-Benz of Owings Mills provide wheelchair accessible facilities?
Yes, the dealership has wheelchair accessible entrance, seating, and restrooms to accommodate all customers.
Are oil change services available at Mercedes-Benz of Owings Mills?
Yes, they offer oil change services as part of their vehicle maintenance and repair options.
Where is Mercedes-Benz of Owings Mills located?
Mercedes-Benz of Owings Mills is located at 9727 Reisterstown Road, Owings Mills, MD 21117, USA.
Are there car dealerships near Mercedes-Benz of Owings Mills that I can also visit?
Yes, nearby car dealerships include Honda of Owings Mills, BMW of Owings Mills, and Preowned Warehouse, which you can visit for variety in automotive options.
What local dining options are near Mercedes-Benz of Owings Mills for customers?
Nearby dining options include TGI Fridays and Town and Country Liquor Shoppe, great for a meal or refreshment before or after your visit.
Are there convenient facilities like ATMs near Mercedes-Benz of Owings Mills?
Yes, there are ATMs such as the First National Bank ATM and LibertyX Bitcoin ATM nearby for your convenience.
Can customers find other automotive services near Mercedes-Benz of Owings Mills?
Yes, services like automotive repair and oil changes are available nearby at places like Midas and R & H Motor Cars.