Jiffy Lube

Reviews

• KB

  Katya Berow

  4 days ago
  4.0
  Very friendly, patient staff (I brought an 87 year old non English speaking person with me), SUPER fast service, no high pressure upcharge sales tactics, honest about various available discounts. Not sure about the rest of the time, but the way myself and my grandpa went, we were very happy with the service!
• JK

  Jillian Kohler

  6 days ago
  5.0
  Great, and grateful, experience! I’d fully recommend them 🌟 Mr Matt deserves the 5 out of 5 stars for his intrinsic care! It can feel challenging getting car service as I can’t hide how much I don’t know about cars. But from the start, I never felt uneasy for their obvious care. All the staff acted caring and professional- like a small town shop only seen in movies where everyone knows each other and genuinely cares. The analysis I received was compassionate and thoroughly detailed; it spoke of their experience, and offered dried to help folks! (I’ve always taken my car to the dealership, stay under warranty. But an emergency had me hoping they’d be able to get me in~ it was more of a relief than I can say!) They were way more efficiently, earnest, and fair! Mr Matt’s got a new loyal customer :)
• EO

  Eniade Olaoluwa

  Mar 2, 2026
  2.0
  I am not happy at all, they charged me for checking engine light and told me what happened to the engine, told them to fix it, they refused and sent me to another auto shop. That is unacceptable
• TR

  Teaching Realtor

  Feb 28, 2026
  1.0
  I am extremely disappointed with my experience at Jiffy Lube in Owings Mills on 2/28/26. When I arrived, there was only one vehicle in front of me and multiple service lanes open. I was told the service would take approximately 30 minutes. Instead, I waited over 45 minutes — which caused me to miss my daughter’s dance performance. That alone was incredibly frustrating. I was also told I would receive a discount between $40–$50 due to the delay, but the actual discount applied was only $35. If you are going to quote a customer a discount range, it should be honored. I received the A17 service package for my Honda, and the total came to $389 after the discount. I was also charged $100 for windshield wiper replacement, which seems excessive. Additionally: The vehicle was supposed to be vacuumed, but there was still visible debris. I had to ask them to reset the service light. I also had to ask them to initiate the tire pressure calibration. These are basic completion items that should not require the customer to request them. Overall, the service did not match the price paid. Between the delay, incomplete finishing details, and questionable pricing, this was not a good experience. I will not be returning.
• GG

  G.T.H

  Feb 21, 2026
  5.0
  The team at this Jiffy Lube is awesome! From start to finish they’re so nice and professional extremely informative easy to talk to and understand. I wont bring my truck anywhere else thank you guys so much for the great work!

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