Need a rental car in Owings Mills, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Owings Mills location today.
While many customers praised the friendly and accommodating service, there were numerous complaints about poor communication, unprofessional behavior, and unresolved issues.
Cleanliness
Several reviews highlighted issues with the cleanliness of the vehicles, with reports of dirty and unsanitary conditions.
Reservation Issues
A significant number of customers experienced problems with reservations, including being informed that their reserved vehicles were unavailable upon arrival.
Staff Performance
The performance of staff varied, with some customers noting excellent service from specific employees, while others reported unhelpfulness and lack of accountability.
LC
LaJoia Carey
2 days ago
5.0
Irwin was AWESOME! He picked me up, made sure to take his time explaining the process, helped me get into the type of vehicle I wanted, and made sure to ensure I didn't have any follow questions go unanswered after closing out the reservation. I would definitely recommend him and this facility!
NN
N
Feb 23, 2026
2.0
I felt rushed during the time of my rental. The bumper was hanging off the car. The seats were not cleaned and no one told me I had to pay a $300 deposit until it was time to pay. The customer service was poor, but I must admit once I returned the car that two reps there to Afro-Americans male and female I don’t remember their names when above measures and listen to my concerns, very professional..
KN
Krish Nagiri
Feb 21, 2026
5.0
Customer service at this location is amazing. They’re always very kind, not just to me but to everyone. I would definitely rent from this place again.
KR
Kade Ross
Feb 14, 2026
1.0
Don't come to this enterprise unless you are looking for unfriendly and rude staff.
We had made a reservation over the phone for a 2pm pick up time even though that we knew that was also the normal closing time. We comunicated with another enterprise employee at another location and a representitive over the phone of this and they ensured us they would work with our pick up time as long as we communicated our circumstances. We then called the place to ensure they knew of our arrival and we were met with staff that was just plain RUDE. He would not listen to us or the fact that we had many other people tell us that pick up would still be fine. They then HUNG UP on us after we decided to then cancel the reservation MID conversation at the time it was 1:59pm.
CM
Charles Mwaura
Feb 6, 2026
5.0
Car rental enterprises are reliable and cost-effective, delivering dependable vehicles and transparent pricing. A well-maintained fleet, smooth check-in/check-out.
This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: