Enterprise Rent-A-Car

4.1
147 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Oakland, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Oakland location today.

Location

Enterprise Rent-A-Car
12451 Garrett Hwy, Oakland, MD
21550, United States

Hours

Reviews

4.1
147 reviews
5 stars
103
4 stars
9
3 stars
5
2 stars
1
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees going above and beyond to assist.

Reservation Issues

Several reviews highlighted problems with reservations, including overbooking and unavailability of reserved vehicles, leading to frustration among customers.

Vehicle Condition

Feedback indicated mixed experiences regarding vehicle cleanliness and maintenance, with some customers receiving cars that were not in good condition.

Management Concerns

There were complaints about management practices, including poor communication and handling of customer issues, which negatively impacted the overall experience.

Pricing Transparency

Customers expressed dissatisfaction with pricing practices, including unexpected charges and discrepancies between quoted and final prices.
  • SB
    samantha broadwater
    Nov 1, 2025
    5.0
    The gentleman who checked me in was amazing he made sure I was comfortable with the car he had choose for me. The return process was super fast and great. The same gentleman was there when I returned it asked me how my experience was, I reassured him that everything was amazing and smooth. The car was super clean and easy to setup for navigation.
  • JM
    Justine Moran
    Oct 28, 2025
    5.0
    I highly recommend Enterprise Rent-a-Car in Oakland, MD. I have rented 5 cars this year and have been very satisfied with the vehicles and the knowledgeable, efficient, and friendly staff.
  • MB
    Morgan Brosnihan
    Sep 25, 2025
    1.0
    Reserved a car online for noon. Got a call at 1030 that they were “working on getting the car” and it would hopefully be 2-230. 230 comes around and no call. They said 4 at the latest and they will keep me updated hourly. We moved on because it was apparent we weren’t getting a car but it’s been two days and NO ONE has followed up about the car even once to confirm or anything. They literally just strung us along then ghosted us. If we didn’t have another fall back plan we would have been screwed. They could have at very least said they can’t do it so we still had time to rent from another place but we had to just take the car we were avoiding using because we didn’t have any time left. Truly terrible— Couldn’t recommend this place any less. Just go to Morgantown.
  • RJ
    Rc Junkies!
    Sep 11, 2025
    5.0
    Great service just don't get points unless you get form an airport location
  • MB
    Mike Bittinger
    Aug 13, 2025
    5.0
    Great Experience. Staff went out of their way to make sure I had vehicle that fit my needs on short notice!! Great job!

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Oakland, MD?

Enterprise Rent-A-Car in Oakland offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.

What are the operating hours for Enterprise Rent-A-Car in Oakland?

The location is open Monday through Friday from 8:00 AM to 5:30 PM and is closed on Saturdays and Sundays.