Enterprise Rent-A-Car

4.3
192 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Mount Airy, MD? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Mount Airy location today.

Location

Enterprise Rent-A-Car
1001 Twin Arch Rd, Mount Airy, MD
21771, United States

Hours

Reviews

4.3
192 reviews
5 stars
146
4 stars
12
3 stars
3
2 stars
3
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were significant complaints about unprofessional behavior and poor service from certain employees.

Vehicle Condition

Several reviews highlighted issues with vehicle cleanliness and maintenance, including dirty interiors and unpleasant odors.

Reservation Issues

Multiple customers experienced problems with reservations being canceled or not honored, leading to frustration and inconvenience.

Efficiency

Many customers appreciated the quick and efficient rental process, noting easy pick-up and drop-off experiences.

Staff Professionalism

There were mixed reviews regarding staff professionalism, with some employees receiving high praise while others were criticized for rudeness and lack of attentiveness.
  • KC
    Kim Cochran
    Nov 10, 2025
    1.0
    I called to extend another week, Matt told me I needed to come in to put it on another credit card, then while hanging up, he tells everyone there, that lady owes so much money, as if its my fault I got rear ended and the shop has had my car since Oct 1st. He did not need to announce that to everyone there. He was extremely rude and should be terminated. You don't tell other peoples business to everyone there. I WAS OUTRAGED! Don't ever deal with Matt, he is a really rude person. Im disgusted by him.
  • JB
    Jeff Baer
    Nov 1, 2025
    5.0
    Enterprise in Mt. Airy was very expedient and helpful after I totalled my car Definitely recommend
  • ND
    Nicholas DAmbrosio
    Oct 27, 2025
    5.0
    Great customer service and the car i used was in great shape
  • CT
    Christopher Tkacik
    Oct 13, 2025
    3.0
    While the vehicle I rented was impressive and comfortable, it failed to meet my needs of roof rails to accommodate my roof luggage carrier, despite Enterprise staff assurances prior to my rental. The staff person who handled my rental and entered my information into the computer was inattentive and failed to provide information about the vehicle, to include the gas requirements upon return or how to operate the vehicle. A separate staff person who retrieved the vehicle for me was much more attentive, describing some vehicle operational modes, but largely I was left to figure out what the vehicle features on my own.
  • AF
    Aidan Freas
    Oct 6, 2025
    1.0
    Picked up a 2026 nissian rogue from another location, unfortunately a rock hit the wind shield and I came here to do an exchange, told me the only car available was an old car(2010) with none of the same features, told me they had to clean it up first yet found a bag of chips on the floor and a bunch of trash. If this is their normal availability and inventory I strongly suggest only renting from here if it’s an emergency

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Mount Airy, MD?

You can rent a wide range of vehicles including cars, vans, and luxury cars at Enterprise Rent-A-Car in Mount Airy, MD.

What are the operating hours of Enterprise Rent-A-Car in Mount Airy?

Enterprise Rent-A-Car is open Monday to Friday from 7:30 AM to 6:00 PM; Saturdays from 9:00 AM to 1:00 PM; and closed on Sundays.